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Request for Detailed Guidance and Supporting Files for Oracle Help Desk to Microsoft Teams

edited Jul 15, 2026 4:22PM in Help Desk 1 comment

Summary:

Hello Team,

I am looking for additional guidance on configuring the Oracle Help Desk to Microsoft Teams integration.

I have already reviewed the Oracle documentation for “How do I Set Up a Microsoft Teams Channel?” and also watched the Customer Connect video/discussion titled “HR Help Desk to Teams Integration Capabilities.”

However, I need help with the following items:

  1. REST API collaboration files and catalog files
    The video refers to REST API collaboration files and catalog files required for the setup. I was unable to locate these files in the documentation or in the Customer Connect post. Could someone please share where these files can be downloaded from?
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