How can I prevent a conversation from going into Needs Attention?
Summary: We have an Oracle AI Agent Studio worker agent that successfully completes employee phone number updates. However, completed and abandoned conversations are still being routed to Needs Attention. What is the recommended way for an AI Agent to recognize that a conversation has ended and mark the session as completed rather than requiring attention?
Content (please ensure you mask any confidential information):
We have developed an Oracle AI Agent Studio worker agent that helps employees review and update their own cell phone number in Oracle Cloud HCM.
The agent is functioning correctly from a business perspective. It retrieves the employee's current phone records, guides them through the appropriate update flow, and successfully creates or updates the employee's cell phone when required.
