You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

"CRM/Help Desk - Inbound Messages Real Time" does not contain HDR reference number

in Reporting & Analytics for Fusion Service

We need to know which emails were not delivered back to the Helpdesk, as bounce back emails -undeliverable messages are not being received (HDR are not updated automatically) so Agents do not know email was not received.

This scenario takes please for example if there was typo in the email address, so email was sent by Agent to the incorrect mailbox.

There seems to be no functionality in Fusion which covers that aspect.

Could anyone advise how they deal with this issue please ?

We wanted to use reporting for that purpose. The "CRM/Help Desk - Inbound Messages Real Time" but it does not contain HDR reference number.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!