Auto Assign HR Help Desk Request to an Agent
Summary:
We currently have Auto distribution turned on for our HR Help Desk Queues. Our agents have the ability to mark themselves as available when they login for the day.
How are others handling a single agent getting assigned a large volume of SRs at the start of the day if they're the first to log in? If we have one person on EST log in at 8am, and there twenty unassigned SRs and they have the space, they automatically get assigned 20 SRs at once. How do we avoid this without turning everything to manual?
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