Feature like, LOVs of Oracle Support teams/SMEs available to tag while raising CCC queries.

Organization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of):

Description (Required):

There are occasions when critical queries or information requests raised through Service Requests (SRs) are redirected to the Customer Connect Community (CCC) for additional clarification or support. Question related to Fusion Applications/VBStudio/Redwood/AI Agents/OIC etc.

However, many of the questions posted by users in CCC often go unanswered for extended periods, and in some cases, receive no response at all.

Wouldn't it be better to introduce a category/sub-category dropdown (LOV) that enables users to tag the appropriate Oracle support teams/spocs when posting queries?