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Can Service Request Triaging and Service Request Resolution Agents be used for HR Helpdesk SRs?

in AI for Fusion Applications 1 comment

Summary:

Hi,

Can anyone please confirm if the Out-of-the-box agents in Fusion Service

Service Request Triage Workflow Assistant

Service Request Resolution Assistant

can be used for HR Helpdesk or not? Are these restricted to Fusion Service only? or can be leveraged for HR Help Desk requests as well?

Thank you

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