Parent/guest Portal access failures after Release 26.4.1.2

Some institutions have reported parent/guest Portal access failures after Release 26.4.1.2. The affected institutions use institutional SSO for guests with Enable Guest Access unchecked.

Release 26.4.1.2 strengthened Portal security by enforcing student-specific authorization for parent/guest access and ensuring ‘Enable Guest Access’ is active.

To restore access:

1. An administrator must select Admin Menu → Settings → System Settings Configuration → System Settings → Enable Guest Access.
2. Each student must select User Menu → Profile → Manage Guest Access → Add Guest Access, enter the exact guest email address supplied by the institution’s IdP, assign the appropriate guest role, leave the relationship Enabled, and save.
3. The guest must begin a new SSO session afterwards.