Service Request Triage Agent Not Triggering in HR Help Desk

Hi everyone,

We're trying to add the Service Request Triage Agent to our workflow so that it is triggered automatically whenever a service request is created in HR Help Desk.

So far, we've completed the required setup, including:

• Configuring the necessary profile options
• Assigning the required roles and privileges
• Creating and deploying a workflow that contains only the Service Request Triage Agent

However, we're not seeing the agent appear in the HR Help Desk action bar.

Has anyone successfully implemented this? Specifically, we're trying to understand:

• Is the Service Request Triage Agent expected to appear in the HR Help Desk action bar, or is that not the expected behavior?