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Unable to ingest Categories for Service Request Triage Assistant - HR HelpDesk

Hi,

We are currently unable to prompt the SR Product and Category Ingestion Assistant to ingest categories, which is a prerequisite for the Service Request Triage Assistant in HR Help Desk.

The agent is returning a default error when we attempt the ingestion. We would appreciate any guidance or suggestions on how to troubleshoot and resolve this issue. Thank you

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