How to Submit an ISIR Unmatch Request (starting 8/15/2026)

Summary:

Starting 8/15/2026, when submitting a request to unmatch an ISIR, please attach a completed ISIR Unmatch Request CSV to your Service Request (SR). Use one row for each student and requested ISIR scope.
Required fields:

• Environment URL: Full URL for the affected SFP environment
• External Student ID: Student’s external ID only
• Award Year: Specific award year, such as 2026-2027, or ALL
• CPS Transaction Number: Specific transaction number or ALL

Please do not include student names, SSNs, or dates of birth in the file.
Important notes for using ALL:

• Enter ALL in uppercase.
• If award_year is ALL, then cps_transaction_number