AAC Incident Not Updating After Email Change and Global User Synchronization

Summary:

We are testing the impact of updating a user's email address on AAC incident lifecycles (closures and new incident generation) when Email is configured as the Global User Identifying Attribute.

Despite updating the email address, removing/adding roles to trigger incident state changes, running all synchronization jobs, and re-running the access control, all incidents (both existing/closed and newly generated) continue to display the user's OLD email address.

Content (please ensure you mask any confidential information):

Steps Taken:

• Initial State: A test user was created with an old email address (old.email@domain.com) and assigned conflicting roles in Oracle Cloud ERP, generating active AAC Incidents (Status: