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AI Agent - Fusion CX - Agent response works rarely and does not work in expected flow many times.

in AI for Fusion Applications

Summary:

We have created an AI agent and using workflow LLM prompt we have defined the execution flow. We observe it works fine at times but most of the times it does not work as per the expected flow. Please let us know how to train the agent behave or execute in the same way everytime.
We tried this for a service agent and for one SR it works as per expected flow in LLM prompt provided. When tried for another SR it deviates from the flow in the middle of the execution.

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