Multiple RMAs Generating a Single Credit Memo in Oracle Receivables

Summary:

Issue Description:

We have received a requirement from the business regarding the creation of credit memos from RMAs in Oracle EBS R12 Receivables.

Currently, when a customer returns items, separate RMAs are created for each return transaction. Although the RMAs are linked to the same original customer purchase order, the items were invoiced separately. However, during the credit memo generation process, the system is combining multiple RMAs into a single credit memo.

Example:

• RMA Number: 20005 (Casein return)
• RMA Number: 20006 (Casein return)
• Both RMAs are linked to the same customer purchase order.
• Instead of generating separate credit memos, the system creates a single credit memo: