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How can we restrict agents to view and manage only tickets assigned to their specific queue

in Help Desk

Summary:
How can we restrict Oracle Fusion Help Desk agents to view and manage only tickets assigned to their specific queue, without accessing tickets from other queues or categories?

Content (please ensure you mask any confidential information):
We have multiple queues and categories in Oracle Fusion Help Desk. Each agent is responsible for a specific queue/category. We need to configure security so that agents can only access tickets assigned to their respective queue/category.

Version (include the version you are using, if applicable):
Oracle Fusion Cloud HCM – Help Desk

Code Snippet (add any code snippets that support your topic, if applicable):

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