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Cannot receive password-reset email for tenancy hosterne - recovery email address is inaccessible

edited 6:39AM in Identity and Access Management 2 comments

Summary: I cannot sign in to my Always Free tenancy hosterne (home region eu-frankfurt-1; username andreas.patinas@gmail.com). I no longer remember the password, and the forgot-password reset link never arrives at my primary email.

Details: The forgot-password flow on the tenancy sign-in page (identity domain: Default) accepts the username and shows Password Reset Notification Sent, stating the link is sent to the recovery email address associated with the username. That recovery mailbox is old and inaccessible to me. All other identity notifications (account lock/unlock, OTP codes, password-reset confirmations) arrive at my primary address within seconds, so delivery to the primary address works; only the reset link goes to the separate recovery attribute. Multiple attempts on Sep 14 2026, verified across inbox, spam and trash.

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