The user account is active in Security Console but shows as Suspended in Manage User Accounts

Has anyone encountered this issue in Oracle HCM Cloud?

In Manage User Accounts, the user shows as Suspended, but in Security Console, the account shows as Active.
When I try to uncheck the Active box in Security Console and save the changes, the box remains checked, and I’m also unable to reset the password.

When I try to log in as the user, I receive an “Invalid username or password” error because the user is still suspended.

I have already run the Send Pending LDAP Requests process. Are there any other solutions or processes I should try to resolve this issue?