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Local Accounts Locking After IAM Upgrade

in Identity and Access Management

Summary: Service Accounts with local passwords in Oracle Fusion are locking regularly after IAM upgrade.

We almost never had issues with our service accounts prior to the IAM upgrade. However since our upgrade in July we're seeing intermittent locking issues or simply unable to connect to resources. Definitely seems to be far more prominent in our non-production pods and specific to service accounts for applications with built in connectors; examples would be Oracle Integration Cloud, OneSource, Sailpoint, etc.

What I'm unable to understand is the detailed mechanisms for how authentication happens for web services like ErpIntegrationService, etc. The IAM upgrade documentation indicated that users and roles should continue to be administered in the Security Console. However, we're seeing that users and roles are not always being synced back to the associated Fusion identity domain.

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