How can a Case worker send email to non-case worker employees through conversation in Redwood?
in Help Desk
Summary:
In the responsive UI there was a variable that could be turned on that would allow Employees to be set as conversation addressees. How can we replicate this functionality in Redwood?
Content (please ensure you mask any confidential information):
While trying to research adding this functionality, I came across an existing CustomerConnect Post, but this appears to only apply to Responsive and was posted in September of 2025. Was this functionality lost on moving to redwood? If so, are there plans to re-implement it?
Version (include the version you are using, if applicable):
26C
Code Snippet (add any code snippets that support your topic, if applicable):
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