You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Smart Action - Transfer Help Desk Request - Change Default for "Transfer This Service Request To"

Hello - we are wondering if there is a way to change the default value for the "Transfer This Service Request To" field. When we select the Smart Action called "Transfer Help Desk Request", a field appears called "Transfer this Service Request To". The default value we have right now is "A member of the current queue". This is a value that we rarely use, if ever. We normally use the value "Another set of resources". Is there a way to set "Another set of resources" as the default selection? Some users forget they need to change this selection to

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!