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Issue with Redwood Action Plan Actions configuration page in 26D

edited Oct 23, 2026 5:23AM in Help Desk 5 comments

Summary:

In 26D the Action Plan configuration pages have moved to Redwood and I've noticed an issue with the configuration of Actions. Prior to this update, when creating a Task, we were able to map the required Subject attribute to the Action 'Action' which means that when the action is added to an SR/ Case and the agent or case manager clicks on the action to update the subject of the action remains. In 26D this is no longer an option and we've had to map the Subject attribute to Subject, which means when the Action is edited it takes the

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