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Not able to add Attribute Mapping in Action Plan Action for Type Article for Helpdesk

edited Oct 22, 2026 9:04AM in Help Desk 1 comment

Summary:

Not able to add Attribute Mapping in Action Plan Action for Type Article for Help Desk

Content (please ensure you mask any confidential information):

When clicking on + icon for Attributing Mapping to create the mapping then no field is enabled for Attribute Mapping

Version (include the version you are using, if applicable):

26C


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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