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Automation Rules - Notifications when message received

in Help Desk 3 comments

Summary:

How do you initiate a notification using the Automation Rules when a new message is received in a Help Desk Request. I am able to see that messages are an option for Service Requests but there doesn't appear to be any other options like Messages/Milestones etc for Help Desk Requests.

Ideally we'd use automations to send a bell notification when a new message is received.

Additionally are there detailed instructions on the new Actions that need to be done in AI Agent Studio.

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