Automatically update the queue when category changes
in Help Desk
Summary:
Is it possible to automatically update the queue when the agent updates the category on an SR without having to manually run the 'Run Queue Assignment Smart Action'?
Content (please ensure you mask any confidential information):
Ideally, we don't want agents to have to manually run this smart action as they are likely to miss it and therefore the ability to update the queue automatically when the category changes (which are already mapped to queues via the Service Assignment Rules) is the preferred option.
Thanks
Sophia
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