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I am requesting help to re-enable an Always Free ARM instance

in Arm Compute

Hi Team,

I am requesting help to re-enable an Always Free ARM instance that was administratively disabled today after my Free Trial promotion ended.

  1. Product/Service:
    OCI Compute Instance (Always Free ARM / Ampere A1).
  2. Exact issue & message:
    The Compute Instance is in "Stopped" state, but when attempting to start it, I get the following error:
    "Unable to start instance: Instance ocid1.instance.oc1.eu-frankfurt-1.antheljt6lc4qhqcy4hf2as6okekxne6cfuhrmxgahr76acrfxcvrimzckia is disabled and will not accept any action requests. Please contact customer support to reenable."

Additionally, accessing the "Upgrade and Manage Payment" page in the billing console throws a "Something went wrong" error, so I cannot upgrade the account to PAYG at this moment.

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