Urgent: Disabled Always Free Ampere A1 Instance – Request for Re-enablement and Data Preservation

Hello Oracle Cloud Team and Arm Compute Community,

I am requesting assistance with my existing Oracle Cloud Always Free Ampere A1 compute instance, which was disabled on 12 November 2026.

Instance details:

• Instance name: ERP NEXT
• Region: Johannesburg (af-johannesburg-1)
• Shape: VM.Standard.A1.Flex
• Current configuration: 3 OCPUs and 18 GB RAM
• Boot volume: 47 GB
• Operating system: Ubuntu 26.04 ARM64
• Account: Oracle Cloud Free Tier (my Free Trial has ended; I have not upgraded to a paid account)

The OCI Console displays the following message:

"Instance is disabled and will not accept any action requests. Please contact customer support to reenable."

This instance hosts my Smart Learner Management System (SLMS), including its application files, PostgreSQL database and project data.