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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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One of my clients wants to create a help page where the end users type their contact information and question into required fields. Ideally there will also be a drop down menu to indicate what "type" of question it is (i.e., content, navigation, password, other) so it can be routed to the appropriate department.
Has anyone done that in the learn center?
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