Configuration
Discussion List
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DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…Owen Stone 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
How do I switch off auto numberingHello, When I test my bot on our test webpage, I keep getting numbers added to my menu options then on the feedback scores (see attachment). I have removed the auto numb…Alistair Caw 41 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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We are getting this error when user is trying to login in DCSSummary: Dear team, We are getting this error when we are trying to login in the DCS The user which we signed up, that user created in IDCS but not created in Fusion. Is…SreejithNairS 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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What is the attachment maximum size a user can attach while raising Service Requests in DCS?Summary: What is the attachment maximum size a user can attach while raising Service Requests in DCS? Is there any limitation or he can attach any size fileSreejithNairS 31 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to get Custom Object Information to DCSDear Team, Can we add Rest APIs inside the same service connection for Custom Objects which are created in CRM. Thanks.SreejithNairS 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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VB Studio - Unable to find from IDCSSummary: We are setting up DCS , I have a admin access to IDCS and setup has been done in IDCS and fusion. Created the DCS application as well with the help of latest st…
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Is the self-service registration of a Fusion standalone contact possible?Summary: Hello, We are planning to implement the Digital Customer Service for an existing customer. I have a few questions regarding the self-service registration: 1) Is…Sabine-Oracle 41 views 3 comments 0 points Most recent by User533721-Oracle Digital Customer Service
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How to associate a DCS contact with a Fusion contact?Summary: Associate a DCS contact with a Fusion contact Content (required): We know that using the Digital Customer Service (DCS), it is possible to create a Contact to a…lucas souza 41 views 1 comment 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona…Matt Thomas-162907 88 views 4 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
Is it possible to filter faqs on dcs only with category selected without keyword?Hello, I have a question is it possible on dcs page that user filter faqs selecting only category? This use-case now is unavailable to this dcs page. Can you please prov…Amina Fajic 2 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Sample file for Chat InLay attribute "launch-form-fields"Summary Sample file for Chat InLay attribute "launch-form-fields"Content Could you please let me know file extension for "launch-form-fields" and a sample file to specif…User_2025-02-04-11-28-17-913 81 views 6 comments 1 point Most recent by Aman Vyas Digital Customer Service -
We are getting this error while creating self service developer user in DCS.Summary: Hi Team, We are getting this error while creating self service developer user in DCS. Please Help us. The URL you provided for the IDCS_REST_ENDPOINTAPP third p…SreejithNairS 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. …XUM TECHNOLOGIES 52 views 1 comment 0 points Most recent by Paul Relf-Oracle Digital Customer Service -
crmRestApi/resources/latest/account return 401 UnauthorizedContent (required): How can I make the self-service contact, created through the Digital Customer Service portal, be allowed to make a REST request to the account API? V…lucas souza 51 views 3 comments 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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Whether PUDS User will be able to invoke OIC Orchestrations developed for fetching B2B dataSummary: Whether PUDS User will be able to retrieve the same set of data by invoking B2B APIs and OIC APIs (B2B APIs orchestrated in OIC). Please note Custom DSPs are im…Yella Reddy Dhunuthala-Oracle 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to colour code the Service Request fields?Summary: How to colour code the Service Request fields? Content (required): We want to colour code few of the fields on the Service request fields but page composer stru…Aniket Paul 51 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Digital Customer Service
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How we can start chat with agent and enable send button to start sending messages to agent ?Summary: need to start to chat with the agent but, Send button is grayed and not enabled Content (required): how we can start acting with the agent? Version (include the…MohamedFarouk77 81 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service -
How to Disable DCS chat Automatically When No Agents is AvailableSummary We would like to know why the chat window is still available even though there are no agents available for a customer to chat with.Content I am posting this on b…Dinesh Sahu-172225 64 views 10 comments 1 point Most recent by Jeevan SV-Oracle Digital Customer Service
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Is there a way to redirect VB/DCS application's login page just after the logout instead of the IDCS**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: I am developing an VB DCS Application, I am trying to redirect to …Tony Phetbourom-Support-Oracle 71 views 3 comments 0 points Most recent by Akshatha G V Digital Customer Service
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How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
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Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…
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Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
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When trying to preview Customer portal its showing this "Service is currently unavailable"When trying to preview Customer portal from builder its showing "Service is currently unavailable, try again later" so need to know the cause of this.Hebatullah Ahmed 81 views 8 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Digital Customer Service -
Unable to open the builderSummary: We recently migrated to new environment and enabling the new DCS portal. However after enabling the DCS , Self Service developers are no able to login to VBINST…Venkatesh Nalla 71 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
DCS is unable pull data during runtimeSummary: DCS is unable pull and show the data during runtime, but data is shown in the response in REST service. Content (required): Digital Customer Service is unable p… -
Self Service Registration for anonymous users fails with 400 Bad RequestSummary: Content (required): Inorder to make use of Self-Service Optimization feature recently we changed the profile option SVC_CSS_USE_FA_AS_IDP to false, Completed al…Kranthi Gorrela-Oracle 41 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Is there any way to get a promotion code for the Digital Sales Next Gen UI featureSummary: I am the gate keeper of Sales Cloud GC3 environment, For internal project, I need to access the Digital Sales Next Gen UI feature. But it seems I need to a prom…
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Is There A Way To Retain Credentials During Export/Import Of DCS Application From Source to TargetSummary: **This post was created as part of a How to Service Request (SR) Now credentials (username and password) disappear after exporting a DCS application from a sour…ArunKrishna-Support-Oracle 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service -
B2B users sign in for DCS using IDCS as IdPWe have currently set up a DCS portal using the 21D template for Optimzation route. New users using the Sign up form are able to access the portal fine, however we have …