Configuration
Discussion List
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How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u… -
Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…
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Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
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When trying to preview Customer portal its showing this "Service is currently unavailable"When trying to preview Customer portal from builder its showing "Service is currently unavailable, try again later" so need to know the cause of this.Hebatullah Ahmed 81 views 8 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Digital Customer Service -
Unable to open the builderSummary: We recently migrated to new environment and enabling the new DCS portal. However after enabling the DCS , Self Service developers are no able to login to VBINST…Venkatesh Nalla 72 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
DCS is unable pull data during runtimeSummary: DCS is unable pull and show the data during runtime, but data is shown in the response in REST service. Content (required): Digital Customer Service is unable p… -
Self Service Registration for anonymous users fails with 400 Bad RequestSummary: Content (required): Inorder to make use of Self-Service Optimization feature recently we changed the profile option SVC_CSS_USE_FA_AS_IDP to false, Completed al…Kranthi Gorrela-Oracle 42 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Is there any way to get a promotion code for the Digital Sales Next Gen UI featureSummary: I am the gate keeper of Sales Cloud GC3 environment, For internal project, I need to access the Digital Sales Next Gen UI feature. But it seems I need to a prom…
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Is There A Way To Retain Credentials During Export/Import Of DCS Application From Source to TargetSummary: **This post was created as part of a How to Service Request (SR) Now credentials (username and password) disappear after exporting a DCS application from a sour…ArunKrishna-Support-Oracle 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service -
B2B users sign in for DCS using IDCS as IdPWe have currently set up a DCS portal using the 21D template for Optimzation route. New users using the Sign up form are able to access the portal fine, however we have … -
Enable SSO in DCS portal for B2B fusion cloud 22ASummary Enable SSO in DCS portal for B2B fusion cloud 22A Content Hello, Is there any document for enabling SSO for The Digital Customer Service integrated towards B2B F…Ninoska Cano-Oracle 72 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service -
Can URLs From the support portal be changed for better Search engine optimization?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: To improve search engine optimization can the support po…Robert Mutton-Support-Oracle 71 views 4 comments 4 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Intelligent Advisor with Self-Service usersAs part of our design phase, we are looking to implement a DCS portal with the IA interviews component creating Service Requests within B2B. This will also use the Self-…
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Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …User_JLRNJ 53 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…Forever Learner 21 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Is it possible to implement Live Experience in Digital Customer ServiceSummary: Currently our dev team is working on implementing Live Experience as a widget in DCS, however the provided documentations for it to work is quite vague and ambi…Gerald Feudo 61 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…Ninoska Cano-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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DCS User SR VisibilitySummary: DCS user wants to view all SRs under X account where X is his accountID Content (required): To achieve this, in VBCS for crmRestApi can we use Basic AuthN with …Kranthi Gorrela-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Submit service Request Page IssueSummary: Hello team, I having one requirement. Requirement: As a anonymous users I should able to create service request DCS. Issue Facing: In a DCS homepage when I Used…User_WQSNB 51 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…Ninoska Cano-Oracle 82 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service
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We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 42 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service
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Prepopulate User data in chat inlay - Engagement Engine RulesSummary: I am trying to prepopulate user data in chat inlay via Engagement engine but it's not populating value from JavaScript variable to Email launch field. Can you p…Anushree Gandhi 0304 51 views 8 comments 0 points Most recent by Anoop Kuncheria-Oracle Digital Customer Service
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User CreationHi, Do we have any standard UI to create self service user by admin or CSR team in fusion application? Customer want to rollout to small business first. They want to cre…Mohana Gopal S-Oracle 31 views 3 comments 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service -
Does Customer Self Service User has access to custom objectsSummary: Does the self service user has a restriction in calling the custom object from the script written in SR object Content (required): Need to automatically create …Jaison Joseph-Oracle 22 views 1 comment 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…
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Make existing Contact as Self Service UserContent Hi, Can we change the existing Contact as Self Service User through API? I have used the below API https://****.fa.em2.oraclecloud.com/crmRestApi/resources/11.13…Mohana Gopal S-Oracle 59 views 2 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2… -
Error while trying to approve self service admin user for DCS setup (SVC-5295588)Content Hi, We are trying to approve the admin user request from Registration Request within OEC the below error occurs "SVC-5295588: The Customer Self-Service groups ar…