Configuration
Discussion List
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Can URLs From the support portal be changed for better Search engine optimization?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: To improve search engine optimization can the support po…Robert Mutton-Support-Oracle 71 views 4 comments 4 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
Intelligent Advisor with Self-Service usersAs part of our design phase, we are looking to implement a DCS portal with the IA interviews component creating Service Requests within B2B. This will also use the Self-… -
Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …User_2025-02-10-16-58-36-742 51 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…Forever Learner 21 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Is it possible to implement Live Experience in Digital Customer ServiceSummary: Currently our dev team is working on implementing Live Experience as a widget in DCS, however the provided documentations for it to work is quite vague and ambi…Gerald Feudo 61 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…Ninoska Cano-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
DCS User SR VisibilitySummary: DCS user wants to view all SRs under X account where X is his accountID Content (required): To achieve this, in VBCS for crmRestApi can we use Basic AuthN with …Kranthi Gorrela-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Submit service Request Page IssueSummary: Hello team, I having one requirement. Requirement: As a anonymous users I should able to create service request DCS. Issue Facing: In a DCS homepage when I Used…
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The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…Ninoska Cano-Oracle 93 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service
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We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 42 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service
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Prepopulate User data in chat inlay - Engagement Engine RulesSummary: I am trying to prepopulate user data in chat inlay via Engagement engine but it's not populating value from JavaScript variable to Email launch field. Can you p…Anushree Gandhi 0304 51 views 8 comments 0 points Most recent by Anoop Kuncheria-Oracle Digital Customer Service
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User CreationHi, Do we have any standard UI to create self service user by admin or CSR team in fusion application? Customer want to rollout to small business first. They want to cre…Mohana Gopal S-Oracle 32 views 3 comments 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service -
Does Customer Self Service User has access to custom objectsSummary: Does the self service user has a restriction in calling the custom object from the script written in SR object Content (required): Need to automatically create …Jaison Joseph-Oracle 21 views 1 comment 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…User_2025-02-11-14-46-42-303 31 views 2 comments 1 point Most recent by U.Sruthi Digital Customer Service
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Make existing Contact as Self Service UserContent Hi, Can we change the existing Contact as Self Service User through API? I have used the below API https://****.fa.em2.oraclecloud.com/crmRestApi/resources/11.13…Mohana Gopal S-Oracle 58 views 2 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2… -
Error while trying to approve self service admin user for DCS setup (SVC-5295588)Content Hi, We are trying to approve the admin user request from Registration Request within OEC the below error occurs "SVC-5295588: The Customer Self-Service groups ar…
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Migration of Digital Customer ServiceContent Hi, We want to migrate DCS from dev1 to dev2, after completing the setup is there any other way other than importing and exporting the Visual Builder application…U.Sruthi 46 views 3 comments 2 points Most recent by Premkumar Sabarinathan-Oracle Digital Customer Service
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Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…Sombit Chakraborty 44 views 4 comments 0 points Most recent by Willie Eide -Oracle Digital Customer Service
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New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a …User_2025-02-04-22-37-33-252 37 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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DCS enabled VBCS page ends with error on loadingContent We have a DCS enabled VBCS page. The page loads successfully for few seconds before erroring out with An unspecified error has occurred and upon inspection, we f…Sombit Chakraborty 85 views 2 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Self Registration - ApprovalContent Hi, What is the best practice to follow for approving newly self-registered users? ( Admin Approval or Auto Approval) My opinion on Admin approval - Newly regist…Mohana Gopal S-Oracle 66 views 1 comment 0 points Most recent by Pamela Rothman-Oracle Digital Customer Service
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How to deactivate self-service usersContent Hi, What is the process to deactivate the Users to access the DCS application? Please note that we are using IDCS as IdP not FA. I removed the User Role from Sel…Mohana Gopal S-Oracle 61 views 2 comments 2 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service
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Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…Nancy-213920 45 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…Emma Huff 33 views 1 comment 3 points Most recent by Sona Srinivasan-Oracle Digital Customer Service
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Forbidden error on DCS portal for dcs users for queue REST endpointSummary JWT token custom field on queue objectContent Hi All I have a custom field JWT token on the queue object of fusion instance, when i am trying to pull it on DCS p…Kranthi Gorrela-Oracle 73 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Filtering of role while synching of the Users from Fusion to IDCSSummary Filtering of role while synching of the Users from Fusion to IDCSContent Hi All, Is there a way to filter(restrict) some roles to get synced with IDCS when User …Jitendra Singh-Oracle 42 views 0 comments 0 points Most recent by Jitendra Singh-Oracle Digital Customer Service -
DCS User MgtSummary Are these features available?Content Hi All, Couple of questions on user mgt. Can you advise? 1. Is IDCS required for all the user credentials? 2. Can we support… -
SSO configuration for DCS portalContent Hi All Ms Azure Ad is the federated IdP. User provisioning is done from client IDM to fusion Application and then to IDCS.we have DCS in place. If we have to pla…Kranthi Gorrela-Oracle 57 views 0 comments 0 points Most recent by Kranthi Gorrela-Oracle Digital Customer Service
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Unable to sign in to DCSSummary Unable to sign in to DCS with users other than admin userContent Hi guys, Hope you are doing well in these tough times. We are currently trying to login to a sta…Rony Mathews-Oracle 46 views 1 comment 1 point Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service