Configuration
Discussion List
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Unable to sign in to DCSSummary Unable to sign in to DCS with users other than admin userContent Hi guys, Hope you are doing well in these tough times. We are currently trying to login to a sta…Rony Mathews-Oracle 47 views 1 comment 1 point Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Fusion IB component in DCSSummary is it supported?Content Quick question - Do we support Fusion Install Base Asset in DCS? If not, is it on road-map? Thanks, Adam Version 20D -
Set the Root page based on RoleSummary How to set the Root page for different rolesContent I have created multiple Root pages for our different role types. How do you set the root page based on a role… -
Unable to Sign In using DCS 20C TemplateSummary Users are not able to log into the application using the Sign In page of 20C TemplateContent Hi, I am currently implementing DCS using 20C template. Based on the…Rena Eznaira Era 57 views 4 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service -
Installed Base Asset object not available in VBCSSummary Installed Base Asset object not available in VBCSContent Hello Guys, We are trying to bring the install base Asset fields to the SR creation page on VBCS, but we…RameshB 42 views 2 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service -
Enable SSO in DCS portalSummary Enable SSO in DCS portal for customersContent Hi, Is there any document to enable SSO for customers (B2B), what are the different types of SSOs are available ? i…nagendra aviligonda 80 views 5 comments 3 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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Custom Object PermissionSummary How do you setup custom object permissionsContent I need to have GET and POST access to a custom object. I added the URL pattern to my custom object per the mand…
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Chat InLay - agent availability checkSummary Chat InLay - agent availability checkContent Let's say there are 2 Queues in Oracle Service Cloud/Engagement Cloud. Partner Queue Tech Support Queue Assign bel…User_2025-02-04-11-28-17-913 64 views 4 comments 1 point Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service -
Chat Message Field is Too Narrow. Here's a workaround.Summary With VBCS 19.4.3.1 with Jet 18.1.3 the Chat message text field where the user would type their message, is too narrow to use.Content This was a regression with t… -
Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentSummary Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentContent Below document is for transerring user from ODA to Oracle Service Cloud Agent.https:/…User_2025-02-04-11-28-17-913 34 views 2 comments 2 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Adding attachment to Service Request via DCS self service user loginSummary Adding attachment to Service Request via DCS self service user loginContent Hi Experts, Can self service user add the attachment to the Service Request via DCS p…Jitendra Singh-Oracle 43 views 4 comments 2 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Change AccountKey from Account NameContent Hi, We have to pass the Account Name as AccountKey while creating the Self Registration user through API. https://docs.oracle.com/en/cloud/saas/sales/20c/faaps/o…Mohana Gopal S-Oracle 43 views 1 comment 2 points Most recent by Mohana Gopal S-Oracle Digital Customer Service -
Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def…Anurag Mittal CX 48 views 2 comments 2 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Component updates available - INFO displayed on a new 20C appSummary Explanation for why there is a component update notice displayed on the latest version of the 20C template, and how to fix it.Content When creating a new ODCS ap…Paul Encarnacion 32 views 0 comments 3 points Most recent by Paul Encarnacion Digital Customer Service
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Best practice for VBCS MashupSummary How to make VBCS Save more user friendly?Content Hi, Trying to get some inputs from VBCS related forums on this topic. We build a custom page in VBCS to display …
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Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit …Aneeta Rana-130981 42 views 3 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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In SDP(Service Data Provider) search and date filters are not working simultaneouslySummary In SDP I have enabled Search on one field and the date filter on another field, When I apply date filter, the search wont work after that & even after resetting … -
401 Unauthorized error in PUDS SetupSummary 401 Unauthorized while doing selfRegistrationsContent Hi Everyone, We are trying to set up PUDS in 20 A version of B2B. We configured all steps as provided in Or…Anurag Mittal CX 55 views 1 comment 0 points Most recent by Paul Encarnacion Digital Customer Service
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How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed…Rony Mathews-Oracle 48 views 0 comments 1 point Most recent by Rony Mathews-Oracle Digital Customer Service
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DCS/VBCS administrator user on oracle demo envSummary DCS/VBCS administrator user on oracle demo envContent Hi, I requested a demo env and tried john.dunbar_podname and john.martin_podname. None of these users are a…
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Status Filter in SR list pageContent Status Filter in SR list page We have requirement that need to create one more SR filter based on the SR Status and SR status as Default should as Open Thanks, A…
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Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest APIUser_Q7VKX 23 views 2 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Categories are not displaying for the customers in DCSSummary Categories from Engagement Cloud are appearing only for "Customer Self Service Account Administrator" role not for "Customer Self Service User" role.
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iFrameContent Hi, Can we put the DCS pages into external website same like OSvC CP pages? Thanks, MohanMohana Gopal S-Oracle 42 views 16 comments 1 point Most recent by Just Rhianna Digital Customer Service
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VBCS provisioning for DCSSummary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi…
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DCS configuration file json.cfgSummary DCS configuration file json.cfgContent Quick question - I opened the DCS application in VBCS and didn't find this file (json.cfg). Where can I see this file in V…
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Knowledge ArticleSummary Getting error on Knowledge in DCSContent Hi Team, We are getting error while open the Knowledge Article in DCS application. Error - The content you are accessing…