Configuration
Discussion List
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How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url … -
Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed… -
DCS/VBCS administrator user on oracle demo envSummary DCS/VBCS administrator user on oracle demo envContent Hi, I requested a demo env and tried john.dunbar_podname and john.martin_podname. None of these users are a… -
Status Filter in SR list pageContent Status Filter in SR list page We have requirement that need to create one more SR filter based on the SR Status and SR status as Default should as Open Thanks, A… -
Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest APIUser_Q7VKX 24 views 2 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Categories are not displaying for the customers in DCSSummary Categories from Engagement Cloud are appearing only for "Customer Self Service Account Administrator" role not for "Customer Self Service User" role.
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iFrameContent Hi, Can we put the DCS pages into external website same like OSvC CP pages? Thanks, MohanMohana Gopal S-Oracle 42 views 16 comments 1 point Most recent by JustRhianna Digital Customer Service -
VBCS provisioning for DCSSummary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi…
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DCS configuration file json.cfgSummary DCS configuration file json.cfgContent Quick question - I opened the DCS application in VBCS and didn't find this file (json.cfg). Where can I see this file in V…
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Knowledge ArticleSummary Getting error on Knowledge in DCSContent Hi Team, We are getting error while open the Knowledge Article in DCS application. Error - The content you are accessing…
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How many users login DCS application at a timeSummary How many users login DCS application at a timeContent Hi Team, Is there is any limit in DCS application? How many users login DCS application at a time. Thanks, …
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Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…User_Q7VKX 40 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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Calling Child objectSummary How to call child objectContent Hi Team, We are able to select the child object which has relationship with parent object(child is not a collectio), i am not get…
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Account KeyContent 1. During sign up of the dcs application, is the account key case sensitive ?
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My Profile - Change Password LinkContent Hi, How can we update the Change Password link under My Profile page. Thank You, SombitSom Kumar 53 views 9 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Payment Gateway IntegrationContent Hi, Anyone worked on payment gateway integration with DCS. Please share your inputs / best practices. Thanks, MohanMohana Gopal S-Oracle 29 views 0 comments 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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OEC & IDCS SchedulerContent Oracle set minimum 1 hr for User sync between OEC & IDCS. Is there any reason behind it? Or any way to reduse this time ?User_Q7VKX 48 views 2 comments 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Self sign in pageContent After Self - Service Registration is complete and approved, when the user tries to sign in the DCS Application, user is not getting navigated to the DCS page, in…User_Q7VKX 72 views 3 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Create the Filter or sort by for Custom object in DCSSummary Need to Create the Filter or sort by for Custom object in DCS. Filter is for - From Creation - To Creation Date
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Chat - Prompt No one available to pick up your chatContent Would like to know if there is a way to prompt on the chat window when no Agents are available to receive the chat. Thank You, SombitSom Kumar 49 views 4 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Assign Default value to the category in chat window in DCS based VBCS applicationSummary Assign Default value to the category in chat window in DCS based VBCS applicationContent Hi Can we assign a default value to the category field in chat window in…Prudhvi Varma 31 views 2 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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How to Build details page for custom objectSummary Create Details for unique idContent How to Build details page for custom object. Same requirement like while click on SR number and re-direct to details page wit…User_Q7VKX 30 views 3 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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How to filter data based on logged in user's Account or Account key in Digital customer ServiceSummary Customer wants to see only the records fetched from DCS related to logged in user's account only.Content Hi All, Hope you doing well!! On behalf of a customer I …Dinesh Sahu-172225 53 views 1 comment 0 points Most recent by User533721-Oracle Digital Customer Service
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Login / register using Social accountContent Hi, Can we able to login / register using social accounts in DCS? (Facebook / Twitter) Thanks, MohanMohana Gopal S-Oracle 39 views 2 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Add field to Chat InlaySummary How to add field to Chat InlayContent Please How to add a new field field to Chat Inlay?Mario Suzuki-121388 65 views 10 comments 0 points Most recent by Mario Suzuki-121388 Digital Customer Service
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Rule based routing of Chat requestsContent All, We are able to setup the Chat inlay in the DCS based VBCS application. Is there a way to route the chats requests to agents/specific users based on some rul…
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Consist email address valid in DCS chat login screenSummary How to verify if the email address typed by the user is validContent In the standard Engagement Cloud DCS chat login page as illustrated in the attached doc I ha…Mario Suzuki-121388 34 views 2 comments 0 points Most recent by Christopher Tarabochia Digital Customer Service