Configuration
Discussion List
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate … -
Calling Child objectSummary How to call child objectContent Hi Team, We are able to select the child object which has relationship with parent object(child is not a collectio), i am not get…
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Account KeyContent 1. During sign up of the dcs application, is the account key case sensitive ?
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My Profile - Change Password LinkContent Hi, How can we update the Change Password link under My Profile page. Thank You, SombitSom Kumar 53 views 9 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Payment Gateway IntegrationContent Hi, Anyone worked on payment gateway integration with DCS. Please share your inputs / best practices. Thanks, MohanMohana Gopal S-Oracle 29 views 0 comments 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service -
OEC & IDCS SchedulerContent Oracle set minimum 1 hr for User sync between OEC & IDCS. Is there any reason behind it? Or any way to reduse this time ?User_Q7VKX 48 views 2 comments 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Self sign in pageContent After Self - Service Registration is complete and approved, when the user tries to sign in the DCS Application, user is not getting navigated to the DCS page, in…User_Q7VKX 72 views 3 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Create the Filter or sort by for Custom object in DCSSummary Need to Create the Filter or sort by for Custom object in DCS. Filter is for - From Creation - To Creation Date
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Chat - Prompt No one available to pick up your chatContent Would like to know if there is a way to prompt on the chat window when no Agents are available to receive the chat. Thank You, SombitSom Kumar 49 views 4 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Assign Default value to the category in chat window in DCS based VBCS applicationSummary Assign Default value to the category in chat window in DCS based VBCS applicationContent Hi Can we assign a default value to the category field in chat window in…Prudhvi Varma 31 views 2 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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How to Build details page for custom objectSummary Create Details for unique idContent How to Build details page for custom object. Same requirement like while click on SR number and re-direct to details page wit…User_Q7VKX 30 views 3 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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How to filter data based on logged in user's Account or Account key in Digital customer ServiceSummary Customer wants to see only the records fetched from DCS related to logged in user's account only.Content Hi All, Hope you doing well!! On behalf of a customer I …Dinesh Sahu-172225 53 views 1 comment 0 points Most recent by User533721-Oracle Digital Customer Service
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Login / register using Social accountContent Hi, Can we able to login / register using social accounts in DCS? (Facebook / Twitter) Thanks, MohanMohana Gopal S-Oracle 39 views 2 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Add field to Chat InlaySummary How to add field to Chat InlayContent Please How to add a new field field to Chat Inlay?Mario Suzuki-121388 65 views 10 comments 0 points Most recent by Mario Suzuki-121388 Digital Customer Service
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Rule based routing of Chat requestsContent All, We are able to setup the Chat inlay in the DCS based VBCS application. Is there a way to route the chats requests to agents/specific users based on some rul…
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Consist email address valid in DCS chat login screenSummary How to verify if the email address typed by the user is validContent In the standard Engagement Cloud DCS chat login page as illustrated in the attached doc I ha…Mario Suzuki-121388 34 views 2 comments 0 points Most recent by Christopher Tarabochia Digital Customer Service
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Attachment in DCS ChatSummary Is it possible to attach files in DCS Chat?Content Please let me know if it is possible to attach files in the standard DCS chat? If so how this could be achieve…Mario Suzuki-121388 34 views 1 comment 0 points Most recent by Christopher Tarabochia Digital Customer Service
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Network ErrorContent Hi, I have tried to create one Service Connection (Rest API - without credentials) in DCS. I have configured the connection and set the static url parameters. Bu…Mohana Gopal S-Oracle 30 views 3 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Allow anonymous access is not working in VBCSSummary Allow anonymous access as checked is not workingContent Hi All, When the customer accessing the DCS portal, he can able to see all the pages like home page, know… -
How do I know if I setup DCS correctly the first time?Summary Quick steps to validate your first DCS application configuration is completeContent If you just configured Digital Customer Service and completed the documentati…Christopher Tarabochia 53 views 0 comments 2 points Most recent by Christopher Tarabochia Digital Customer Service -
Best practice for using DevCS and GitSummary Using DevCS instances in multiple environmentsContent We highly recommend that if you received multiple instances of DevCS (Git repo) for your Digital Customer S…Christopher Tarabochia 33 views 0 comments 0 points Most recent by Christopher Tarabochia Digital Customer Service
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Knowledge search results do not list any search resultsSummary There are no search results on your new DCS application, but you can see popular articlesContent During configuration it is common to setup your first knowledge …Christopher Tarabochia 37 views 0 comments 0 points Most recent by Christopher Tarabochia Digital Customer Service
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Received an HTTP 400 Bad Request error when trying to use the self-registration pageSummary If you have just setup your Digital Customer Service reference application out-of-the-box and recieve a HTTP 4000 Bad Request error. Please follow these stepsCon…Christopher Tarabochia 62 views 0 comments 0 points Most recent by Christopher Tarabochia Digital Customer Service
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Anonymous LoginContent Hi, Can we able to create a page in DCS / VBCS who can access it without login? For Ex: Sign Up page Thanks, MohanMohana Gopal S-Oracle 50 views 3 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Enable - Opted Service TypeContent Hi, We have list of services (SR types) where customer can opt any of the services. We have planned to store this info in custom object. Is it possible to show C…Mohana Gopal S-Oracle 43 views 4 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Getting Started with Digital Customer Service 19B DocumentationContent Here is the direct link to 19B documentation for Digital Customer Service. Please note, if you are new to DCS, please ensure you complete Chapter 3 for mandatory…Christopher Tarabochia 41 views 1 comment 2 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Virtual Assistant in Oracle Engagement CloudSummary Date or release name where this functionality will be available in Oracle Engagement Cloud?Content Hi All, At the time Oracle presented us with "Oracle CX For Co…Matias Buonavolonta 39 views 2 comments 1 point Most recent by Matias Buonavolonta Digital Customer Service
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How to Configure Digital Customer Portal in More than One Language?Summary I want to Configure Digital Customer Portal in More than One Language.
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Does digital customer service offering included in engagement cloud subscriptionSummary Does digital customer service offering included in engagement cloud subscriptionContent Does digital customer service offering included in engagement cloud subsc…
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WelcomeSummary Welcome to the new forum for Digital Customer Service!Content Start the conversation today about your implementation, questions, best practices. If you are in ne…Christopher Tarabochia 64 views 1 comment 6 points Most recent by Vaibhav DL Digital Customer Service