Agent Scripting
Discussion List
-
In right now I want to run a survey form Once the Incidents Status is closed/ SolvedSummary: In right now service cloud I have created a Survey Form, but I want to trigger it Once the incident Status is closed/solved. Content (required): Version (includ… -
how to create relationship Parent child relationship for incident object in (right now) servicecloudSummary: how to create relationship Parent child relationship for incident object in (right now) service cloud Content (required): Version (include the version you are u…
-
I want to make field mandatory in sales cloud with using groovy script .Summary: I want to make field mandatory in sales cloud with using groovy script, could you please help me with the script .(field =win/lose reason) Content (required): V…
-
I have created a script in connect PHP API For Incidents Function and other custom Filed.Summary:I have created a script in connect PHP API For Incidents Function and other custom Filed. But the values are showing in numbers I want them in there names Conten…
-
Error Sending email through Custom PHP ScriptSummary Failed: MailMessage::send failed: Application Error Description: default mailbox is not configured: 'from_address' is not set Content (required): I am getting th… -
Notifications TypeSummary: what is the difference between all notifications type in the customer portal? Answer Notifications Product/Category Answer Notifications Discussion Notification… -
Add attachments as linkSummary: how can add attachments as a link in answer content? Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …
-
Conditional SectionSummary: i try to use conditional section to view this answer to specific team, but it does not work. can any one help me? Content (required): Version (include the versi…
-
Edit Email TemplateSummary: how to edit and customize email template in the service console? Content (required): Version (include the version you are using, if applicable): Code Snippet (a…
-
REST API: Execute Analytics Reports and Custom scriptSummary: Getting column data via API Content (required): Hello everyone, I have this analytics report with some data. In one of the columns I am using custom script to e…
-
API TutorialSummary: i need any tutorial to understand REST API or SOAP API and how to connect them with service console and customer portal to fetch data from DB? Content (required…
-
ReportsSummary: i try to display categories in the reports, i can do it, but there is a problem. the report display sub categories as a main categories and i want to display ca…
-
APISummary: i want a clear answer about how using API to retrieve products and categories from their tables in DB and present them as a tree hierarchy. i try to understand …
-
Fatal ErrorSummary: this is error is raised when i call the standard model 'Product'. Fatal error: Call to a member function model() on null of type E_ERROR. Content (required): th…
-
Database ConnectionSummary: i try now to connect to database in Rightnow using traditional way using PHP, to get data from database tables and present them. mysqli_connect(hostname, userna…
-
How to add a click able button on workspace that can open a new workspaceSummary: I am wondering how I can add a button on a workspace to open another workspace when I click that button. And when the new workspace is opened, can it auto-fill … -
upload imagesSummary: what is the max size for the image that we upload on the webdav tool? Content (required): Version (include the version you are using, if applicable): Code Snipp…
-
Customize ReportsSummary: i have two questions about customization reports: i create report to show last updated answers and i want to add answer's link, so can i add link in the report?…
-
ProductCategoryInput WidgetSummary: Content (required): i have some questions related to ProductCategoryInput widget. i add to my code, but when widget runs on customer portal, dropdown menu doe…
-
add link to new tab to show reportSummary: i try to add link in a traditional way with tag to open new tab to show my report, and i create new page and add my widget code, but this is not work. can you …
-
model('Answer')Summary: i find (getPreviousAnswers) function to get previous answers in PreviousAnswers Widget, so i asked if there is any build in function to get last update answers?…
-
how to add report inside customer portalSummary: our customer need to view the last updated answers on a report on the customer portal. Content (required): we plan to create a widget and call the report from t…
-
we need to display product& categories as a tree on customer portalSummary: we need to display the products& categories as a tree on the customer portal as in the below screen, is that possible Version (include the version you are using…
-
Create new widgetSummary: can anyone share with me any video talking about create new widget from scratch in details? i read the document, but can not understand Content (required): Vers…
-
I can retrieve user information when saving and closing my workspace BUT FROM A USER? from an Add-IHello. Currently I need to pause when creating a user from the desktop agent, based on a custom field (the ID of the employee/user), I need to get it and go to a client …
-
inset reports into customer portalSummary: can we insert the reports and view it into a customer portal our customer need to get reports on who view which answer and the frequency of viewing the answers …