Connect PHP
Discussion List
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SSO Set Up in Both BUI and Agent Desktop Console - IDP MS AzureSummary SSO Set up in Web browser & Agent Desktop Console using MS Azure IDPContent Hi, We have business requirement to enable SSO for both applications (BUI and Agent D…Baljeet Singh-231094 92 views 13 comments 0 points Most recent by kazutaka.totani General Technical Discussions -
IncidentResponse do not send email but added to threadSummary IncidentResponse do not send email but added to threadContent I try to use incidentresponse object to add response and send an email, however, it only adds the t…Dara Bunhim 26 views 4 comments 0 points Most recent by Rakesh Das-Oracle General Technical Discussions -
Download File Attachments from Incident ThreadsSummary: Content (required): Hi All, We have a requirement where we have to download all the file attachments from standard objects. We have around 1.5 million File atta…Puneeth Holla S 11 views 0 comments 0 points Started by Puneeth Holla S General Technical Discussions
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ROQL order by length functionSummary: Content (required): Is there a ROQL equivalent to SQL's CHAR_LENGTH() function? I'm trying to write a simple query that would look something like the code snipp…JoshLong 21 views 2 comments 0 points Most recent by Levi Dyckman-Support-Oracle General Technical Discussions -
how to track bounced emails in Public Mail API?Summary: Bounce back error message is not received when using the Public Mail API, so unable to see if email has bounced back Content (required): We are unable to track …ramya venkidupathy 1 view 2 comments 0 points Most recent by Michael_Exel General Technical Discussions
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Create Toast Notification For BUI LoggedIn UsersSummary: Hi We have business requirement for logged In user. They would get toast notification after every 15 minutes in BUI. I wonder If we can make custom BUI extensio…Baljeet Singh-231094 1 view 2 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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KA REST API - problem with AuthenticationSummary: Trying to use Postman for testing API, but when I try to authenticate API User it returns error. If I generate the auth token via PHP Okcs model (makeApiRequest…Martin Trubelik-Oracle 11 views 1 comment 0 points Most recent by Martin Trubelik-Oracle General Technical Discussions
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How to get Primary Contact ID from Incident via REST APISummary: I need to retrieve the primary contact's ID from the Incident table, but cannot find the correct ROQL syntax Content (required): I need to retrieve the primary …Bruno Aun 11 views 4 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
ROQL for Organization NotesHi, I am trying to get Organization notes using ROQL. However, we cannot access because it is an array like Notes[0].Text. ROQL Select ID, Organization.Notes[0].Text fro…Baljeet Singh-231094 1 view 2 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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How to remove/update the Secondary Contact in an incident using CPM?Hi, I am trying to remove the secondary contacts from an incident for a certain contact once that contact's primary email id is changed, I am able to successfully update…Vaishali Rajput 11 views 1 comment 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
Set the Product with a custom widgetSummary: "$Incident->Product->ID = 3907;" States is read-only. Content (required): We have some complicated forms and are trying to sort them by product. We have a rathe…Kenton 1 view 3 comments 0 points Most recent by Levi Dyckman-Support-Oracle General Technical Discussions
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Query by DatetimeContent Hi all, I'm attempting to query a table by UpdatedTime field, but I'm not getting any results returned. My only guess is that the datetime format is stored diffe…
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Invoke External API from OSvC using mTLS (TLS Mutual Authentication)Content Hi I am in the process of building an integration between OSvC and an External System to invoke the REST API. For this outbound REST API invocation from OSvC the…
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How to mimic "Email Incident Information" via CPHP ?Summary How to mimic "Email Incident Information" via CPHP ?Content We have Contacts which needs to be notified (similar to "Email Incident Information"). These Contacts…Raghavendra. K 17 views 2 comments 0 points Most recent by Raghavendra. K General Technical Discussions
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If there is any documents for Integration OSC with avayaSummary we asking for documented guide for the integration with avaya -
How to find the IP Address of OSvC Server from where API to external system is triggered?Summary Need ways to identify IP Address of OSvC Server from where API to external system is triggered.Content Hi As part of a project, I'm implementing an API call to a…
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CPM check staff signed inContent Hi all, Just wondering is it possible to check for account signed (staff) in using CPM? I can't see it in the account object docs. https://documentation.custhelp… -
Delete Incident Thread of Private NoteSummary Remove private note from incident threadContent Hi, We have requirement to remove incident thread / text which is of thread entry type = 1 (as Private Note). Wou…Baljeet Singh-231094 21 views 2 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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need example Connect javscript to perform CRUD operations on Custom ObjectSummary need example Connect javscript to perform CRUD operations on Custom ObjectContent Hi All, If anybody have the sample Connect Javascript that shows few alerts whe…jagadeesh gattupalli 18 views 2 comments 0 points Most recent by Rasheed Ahamed General Technical Discussions
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Cannot save/update: Account(ID=0)Summary ConnectPHP Error while saving staff accountContent Hi, I have custom script which will get staff account list from CSV file and save into database. However scrip…Baljeet Singh-231094 13 views 1 comment 0 points Most recent by Tushar G General Technical Discussions
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Not able to acquire lock for call to 'account_move'. without lockSummary Failed to Update Staff Account via ConnectPHPContent Hi I am trying to upload bulk staff account using custom script ConnectPHP via CSV file. I included 5 column…Baljeet Singh-231094 8 views 0 comments 0 points Started by Baljeet Singh-231094 General Technical Discussions
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IDCS token call failed in PHPSummary IDCS token call failed in PHPContent Hi, We can retrieve IDCS access with cURL. We are getting the following error when we do the same in PHP. Any idea how to fi…Adam Liu 19 views 3 comments 0 points Most recent by Leonardo Vasconcelos General Technical Discussions -
Selected column is not an object: IDSummary Exception Occur while ROQL query in ConnectPHPContent Hi, I am using ROQL to get list of incident using ConnectPHP. I got an exception error Exception Occur - Me…Baljeet Singh-231094 8 views 4 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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We have a requirement to avoid duplicates values in Custom ObjectSummary to avoid duplicates values in Custom Object before save from browser controlContent Hello all, I have an urgent requirement to implement a solution for a custom …jagadeesh gattupalli 35 views 4 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions
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Unrecognized resource while track Status of Bulk Extract ProcessSummary 400 Error - Unrecognized resource while track Status of Bulk Extract Process - REST APIContent Hi, I am trying to perform bulk extract for incident object using …Baljeet Singh-231094 32 views 3 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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smart implementation using connect phpSummary how to implement smart assistant on my web page
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Access the Knowledge base externally with (Google) botSummary Access the Knowledge base externally with (Google) botContent Good day! I've been asked to research how an external bot (in this case Google) would be able to ac… -
Convert Text field into Integer Type in ROQLSummary Type casting Text field column into Integer type using ROQL QueryContent Hi, We have business requirement to convert Text data type field value into Integer type…Baljeet Singh-231094 21 views 0 comments 0 points Started by Baljeet Singh-231094 General Technical Discussions
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Service – Seamless CX by connecting CX Marketing with CX Service, 26 January 2020, 8 a.m PT - SubmiContent Submit your questions for the Service – Seamless CX by connecting CX Marketing with CX Service session to have them answered during the live event. Post your que…