System Admin and Configuration
Discussion List
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Mobile App for CustomersSummary Mobile App for CustomersContent Does Oracle have a dedicated mobile app for our customers to download and use instead of using the mobile pages to submit cases e… -
Multi Factor Authentication Set-upSummary Can Federated Login and Oracle SSO be set-up together or is it all or nothing either way?Content All of the documentation in our search is at least 2 years old. … -
Service – Data Lifecycle Management within B2C Service, 19 May 2020, 9 am PT - Submit QuestionsContent Submit your questions for the Service – Data Lifecycle Management within B2C Service session to have them answered during the live event. Post your questions by …Danette Driscoll 20 views 0 comments 3 points Started by Danette Driscoll General Technical Discussions
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SmartAssistant Solutions in standard text auto responseContent Hello, I am appending the smart assistant suggestions to my auto-response using $solutions in the standard text. It automatically adds the text "The following an… -
Simultaneous user editsSummary Simultaneous user editsContent Good day, I've been trying to confirm whether or not its possible for two admins to have the user database open in OSvC, and reset… -
Assistance in Using ROQL to bulk edit agent email domain suffix in Connect Object ExplorerSummary Using ROQL to bulk edit agent email domain suffixContent ROQL Statement SELECT Account FROM Account WHERE Emails.Address LIKE '%@old.net.invalid')->next(); while…
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Service – How to Create an Enterprise Home Office Agent Experience, 14 April 2020, 9 a.m. PT, SubmiContent Submit your questions for the Service – How to Create an Enterprise Home Office Agent Experience session to have them answered during the live event. Post your q… -
REST API delete a range of service requests.Summary How to delete a batch of service requests using the REST APIContent I have 90 thousand SR's to delete that have been created for testing purposes and selecting a…
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Question on Integration with CDMSummary Question on B2C Service Integration with CDM CloudContent Hello, As per below document: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/ser…
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Service – Configuration management with Oracle Service B2C's Element Manager, 8 a.m. PT - Submit QueContent Submit your questions for the Service – Configuration management with Oracle Service B2C's Element Manager session to have them answered during the live event. P…Erica (Leep) Anderson 29 views 1 comment 3 points Most recent by JustRhianna General Technical Discussions -
Standard textsSummary Standard texts and Conditional StatementsContent Hi, I have a new requirement to display the customer's preferred name if it is not empty, but if Null the first …kate Tovar 28 views 14 comments 0 points Most recent by Rasheed Ahamed General Technical Discussions -
S/MIME Sign box checked by detaultContent Our client is requiring that all outgoing emails be digitally signed. We already have certificates in place for our OSC mailxboes, but I don't want our agents to…Emily Karstensen 11 views 2 comments 0 points Most recent by Emily Karstensen General Technical Discussions
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Service – Oracle Service B2C Business Rules Enhancements, 6 March 2020, 8 a.m. PT - Submit QuestionsContent Submit your questions for the Service – Oracle Service B2C Business Rules Enhancements session to have them answered during the live event. Post your questions b…Erica (Leep) Anderson 24 views 0 comments 1 point Started by Erica (Leep) Anderson General Technical Discussions
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Issue with TimeZoneSummary Incorrect TimeZone setup for the UsersContent Hi, The following error is being logged into our system under Logs -> Error Logs. SQL Error: Unknown or incorrect t…Padma Prabha Varadarajan-135182 22 views 0 comments 0 points Started by Padma Prabha Varadarajan-135182 General Technical Discussions
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Agent SSO on multiple interfacesSummary SSo and multiple interfacesContent Hi all, I have compared the SP metadata exported two different interface of from Service could. The AssertionConsumerService l…BishnuPaudel 32 views 3 comments 0 points Most recent by Narendra Muttineni General Technical Discussions -
Auto solve an incident by emailContent We are trying to automatically solve an incident based on an incoming email. The incoming email is not a reply but it does have the reference number in the subje…Kim Dante 22 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Agent Console and BUI service provider(SP) initiated SSOSummary SSO configurationContent Hi, I am gathering the information required to pass to IDP team to have the SSO enabled and have a few questions. It would be great to h…Bishnu Paudel-116390 31 views 0 comments 0 points Started by Bishnu Paudel-116390 General Technical Discussions
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How do you designate a Non-Contact Center User?Summary How do you designate a Non-Contact Center User?Content Good day! I'm wondering how a Non-Contact Center user is designated in OSvC. I don't see an option for thi…
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Change the deafult opportunity forecast closed dateSummary Change the deafult opportunity forecast closed dateContent Hi, The default Forecast Closed date is 30 days after the creation day when creating a new opportunity…
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Changing the order of Customer Object Business RulesSummary How to change the rule orderContent I may be being stupid here, but I cannot see a way to change the order of Business Rules for Custom Objects. To work-around t…
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Email notification when Incident Status changesSummary Receive in our outlook mailbox a notification email to alert us about a change in incident status.Content Is there any functionalities in Service Cloud to receiv…Imran Rasheed 24 views 3 comments 0 points Most recent by Imran Rasheed General Technical Discussions
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Track Changes to Menu Fields and Custom FieldsSummary Track changes to Menu fields and Custom FieldsContent We have a process set up that exports Incident and Contact data to our data warehouse for archiving and rep… -
Custom objects or fields for attachmentsSummary How can I provide agents with the ability to mark selected attachments?Content Hello, We periodically need to export attachments from OSvC to our eDocument manag…Scott Heidenreich 28 views 5 comments 0 points Most recent by Colby Ross General Technical Discussions -
Adding a custom attribute to Custom MenusSummary Connect Incident Queues to Agent GroupsContent Hi, I was wondering whether it is possible to add a custom attribute to existing custom menus? I do not see any op… -
Bulk Extracting Contacts, Incidents, and Threads by Created Date for local archiveSummary Has anyone extracted contact, incident, and thread records in bulk for local archiving?Content I am looking to do a bulk extract of all Incidents (plus Threads) …Adam Birkholz 37 views 2 comments 0 points Most recent by Adam Birkholz General Technical Discussions
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Reducing Database StorageContent Does Oracle ever charge for exceeding your database storage? I am establishing some best practices for purging old data and was curious if anyone has been charge…Kim Dante 45 views 8 comments 0 points Most recent by Edson Junior, Oracle General Technical Discussions
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Reassign an incident based on time in an unresolved statusSummary Reassign an incident based on time in an unresolved statusContent Hello, Does anyone know how we could set up the following process of when an incident is assign…Nancy Franchino 15 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Can you narrow down the list of available profiles in the account details drop down?Summary Users from different groups should only see profiles in the account details screen that apply to their groupContent Is there any way to narrow down the options p…
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Deleting email headersContent I have purge_delete_stalemail set to 365. Yet I still see email headers attached to 3yr old incidents. Am I missing something? I'm trying to reduce storage.Kim Dante 15 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Transitioning from Custom Fields to Custom Attributes on the Default ObjectsSummary Fields added to the standard objects via the object designer do not appear in business rules.Content We are looking at transitioning away from custom fields to c…Jim Reynolds-155038 27 views 2 comments 0 points Most recent by Jim Reynolds-155038 General Technical Discussions