System Admin and Configuration
Discussion List
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How to create business rules to route incidents based on attachment = True or FalseSummary How to create business rules to route incidents based on attachment = True or FalseContent Hi, We have requirement that, if customer emails comes with attachment…Meena Pethkar-231769 40 views 1 comment 0 points Most recent by Ajay Yadav-140866 General Technical Discussions -
Is it Possible to Mass Delete Contact Logins?Summary How can I mass delete all Contact Logins for a specific Contact Type?Content I have one of my Contact Types where I want to remove the Login field data. I don't … -
Toast notification not populating after assigned/reassigned to incidents/ Tasks/opportunities to AgeSummary Toast notification not populating after Assigned/Reassigned Incidents/ Tasks/ Opportunities to Agents Login in BUI for few of the Agents. And unable to reset LS_…Bajeebi Shaik 32 views 4 comments 0 points Most recent by Bajeebi Shaik General Technical Discussions
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Column name or API for custom fields in custom objectSummary Unable to find column name or how to create column name or API for custom fields in custom objectsContent Hi All, I have created custom fields and used on worksp… -
Fill Inbox - Pull Policy challengesContent Hi, We have been facing a challenge in our organization for some time now with regards to the available pull policies with Fill Inbox. Often times we face a situ… -
Updating the password policySummary What happens to current users if the password policy is changed?Content Good day! We're getting ready to update our password policy for OSvC. I'm curious what ha… -
REMOVEDSummary REMOVEDContent REMOVED Version 19C -
Will we ever move on from WebDav?Content Hi, I'm trying to do a backup on a 1Gbps connection. I've downloaded ISOs of Linux distributions in minutes and have enjoyed wonderful 4K streaming Netflix TV. H… -
Restrict popup notifications on one object?Summary Is it possible to restrict popup notifications on one object?Content Hi, we would like not to receive any popup notifications for the "Task" object, but continue…David Soto V. 30 views 2 comments 0 points Most recent by Ginny Zuckero General Technical Discussions
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5 Best Practices to Managing User Accounts in Oracle Service CloudContent Check out this short video on "5 Best Practices to Managing User Accounts in Oracle Service Cloud" from community member Chris Dellen. Managing user accounts can…Erica (Leep) Anderson 52 views 1 comment 1 point Most recent by Justin_D General Technical Discussions -
how to whitelist incoming emails (not Oracle mailboxes)Summary how to whitelist incoming emails (not Oracle mailboxes) due to large numbers being blocked by spam config settingsContent We forward e-forms from other business … -
Forward Record from Incident - email Body ContainsSummary Forward Record from Incident - email Body ContainsContent When we forward a record (incident) when the email is received, we see many custom fields in the body o…Marissa Gonzales 31 views 1 comment 0 points Most recent by Mary Gilbert-114916 General Technical Discussions -
Parent Child incident status syncSummary Synchronize parent incident status to child incident statusContent The objective is when the parent incident status changes, the child incident status must synch…
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How to get details of the changes / functionality performed by a published sandbox in order to writeSummary There is one Published sandbox. I want to rollback that sandbox but what functionality or changes it is performing in the page is not confirmed but which Publish…Sanskrati Borade 47 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Using data import wizard on just non-inactive contact recordsContent Hi, I'm doing a data import but just want to focus on contacts that are not "disabled" i.e. contacts that are active. Is there an easy enough way to do this? Tha…
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What can and can't we do on an upgradeContent Hi, we're being upgraded - I was aware we can and can't do certain things - is there a knowledge article as to what these are i.e. not being allowed to add messa…
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Delete Contact NotesContent We am trying to delete the contact notes where the contacts have already been deleted. Now the contact notes are associated with the contacts that do not exist. …
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Turning on Dormant Incidents but not ArchivingSummary Turning on Dormant Incidents but not ArchivingContent We have had Oracle Service Cloud (RNT) for almost 14 years and would like to test turning on the DORMANT_IN…JLFolkman 34 views 1 comment 0 points Most recent by Mary Gilbert-114916 General Technical Discussions
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Message Template questionSummary Can default sections contain a conditional section?Content We have a fairly complex case section on our question receipt template, but it has always worked for u…Jess Campbell 48 views 5 comments 2 points Most recent by Jess Campbell General Technical Discussions -
How to override business rules to assign incident to new queueSummary How to override business rules to assign incident to new queueContent I have requirement that when incident is created from incoming mail to mailbox it should be…Meena Pethkar-231769 44 views 3 comments 1 point Most recent by Meena Pethkar-231769 General Technical Discussions
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Mobile App for CustomersSummary Mobile App for CustomersContent Does Oracle have a dedicated mobile app for our customers to download and use instead of using the mobile pages to submit cases e…
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Multi Factor Authentication Set-upSummary Can Federated Login and Oracle SSO be set-up together or is it all or nothing either way?Content All of the documentation in our search is at least 2 years old. … -
Service – Data Lifecycle Management within B2C Service, 19 May 2020, 9 am PT - Submit QuestionsContent Submit your questions for the Service – Data Lifecycle Management within B2C Service session to have them answered during the live event. Post your questions by …Danette Driscoll 41 views 0 comments 3 points Started by Danette Driscoll General Technical Discussions
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SmartAssistant Solutions in standard text auto responseContent Hello, I am appending the smart assistant suggestions to my auto-response using $solutions in the standard text. It automatically adds the text "The following an… -
Simultaneous user editsSummary Simultaneous user editsContent Good day, I've been trying to confirm whether or not its possible for two admins to have the user database open in OSvC, and reset…
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Assistance in Using ROQL to bulk edit agent email domain suffix in Connect Object ExplorerSummary Using ROQL to bulk edit agent email domain suffixContent ROQL Statement SELECT Account FROM Account WHERE Emails.Address LIKE '%@old.net.invalid')->next(); while…
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Service – How to Create an Enterprise Home Office Agent Experience, 14 April 2020, 9 a.m. PT, SubmiContent Submit your questions for the Service – How to Create an Enterprise Home Office Agent Experience session to have them answered during the live event. Post your q… -
REST API delete a range of service requests.Summary How to delete a batch of service requests using the REST APIContent I have 90 thousand SR's to delete that have been created for testing purposes and selecting a…
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Question on Integration with CDMSummary Question on B2C Service Integration with CDM CloudContent Hello, As per below document: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/ser…
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Service – Configuration management with Oracle Service B2C's Element Manager, 8 a.m. PT - Submit QueContent Submit your questions for the Service – Configuration management with Oracle Service B2C's Element Manager session to have them answered during the live event. P…Erica (Leep) Anderson 50 views 1 comment 3 points Most recent by JustRhianna General Technical Discussions