System Admin and Configuration
Discussion List
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Delete attachments using business rules or data lifecycleSummary: Is it possible to create a rule to delete any attachments at the time an incident is closed or through data lifecycle management? Content (please ensure you mas… -
Notifications on Incident UpdateHi All, We are currently using Oracle Service Cloud Version 23A in BUI. In Incident, we have new status values like "Returned" assigned to "unresolved" status type that …
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Audit Logs: What Changed?In our workspaces we have the standard audit log; it shows who made a change and when. We need to see WHAT was changed; how do we accomplish this? For example, we can se…
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Custom widget error during stagingHello, during staging of my test site I am seeing the below error during staging: 28/11/2023 08.27 AM Error - page: '/remote_assistance.php', is referencing a widget tha…David Panasonic TOUGHBOOK 21 views 4 comments 0 points Most recent by David Panasonic TOUGHBOOK General Technical Discussions
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Merge primary contact's detail when mailing secondary contactSummary: Merge report always filters on contact id Content (please ensure you mask any confidential information): I have a mailing created to send to primary and seconda…Bishnu P 11 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Is there a way to retrieve the last logged date of an userid?Summary: Is there a way to retrieve the last logged date of a user? Content (please ensure you mask any confidential information): Version (include the version you are u…Edvaldo Nogueira 31 views 4 comments 0 points Most recent by Rasheed Ahamed General Technical Discussions
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Why can't on see the customer portal development area toolbarWe have two separate interfaces and as administrator I the appropriate CP profile options to view the Customer Portal Administration pages for both interfaces. For inter…Sharon O'Malley 11 views 5 comments 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Sort the users in incident.assigned field in incident workspaceHi All, I have a requirement to show the users within the incident.assigned field in the incident workspace. As of now, only the profile in the assigned field is sorted …Albin Johny-185639 11 views 0 comments 0 points Started by Albin Johny-185639 General Technical Discussions
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Does anyone know why the deploy button does not activate?Summary: I'm trying to deploy in a test environment but the deploy button is not enabled.Fernando Carabalí Góngora 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
How are permissions for REST API operations controlled?Summary: How are permissions for REST API operations controlled? Content (required): I have permissions set so that a specific profile cannot delete contacts. An account…Kurt Helfrich 31 views 2 comments 0 points Most recent by Kurt Helfrich General Technical Discussions -
My Services- Access to Active Applications to View DetailsWe have two employees who are trying to get access to the Vertex Tax Guides under My Services. Users are only able to view a list of environments and need to see this pa… -
Is it still not an option for multi-select fields?Summary: Is it still not an option for multi-select fields? Content (required): If I have a menu field, I would like the ability to select multiple menu values. I believ…JLFolkman 11 views 1 comment 0 points Most recent by Nika Gerson Lohman General Technical Discussions
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Chat Toast notification is different from BUI and Agent DesktopSummary: Hi Team, We are planning to migrate the agent application from desktop to BUI (Browser User Interface). We met few challenges in incoming chat toast notificatio…VigneshR 31 views 4 comments 0 points Most recent by Jessica Bradley-Oracle General Technical Discussions
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Is it possible to adjust the Sort Order on the Activity tab in the CX Cloud Side Panel in Outlook?Does anyone know if it is possible to adjust the Sort Order for the Activities that appear on the Activity tab in the CX Cloud Side Panel in Outlook? Currently, the resu… -
Incident purging and file attachments retrieval from archived incidentsSummary: Few questions regarding incident purging through data life cycle policy and retrieval of file attachments from archived incidents. Content (required): I would l…Albin Johny-185639 1 view 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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UGH... Custom field capContent This is an issue that goes back decades with Service Cloud. Our site has been at the max custom field limit for years. Has there been any workarounds to expandin…Kyle S-MNSU 66 views 12 comments 1 point Most recent by Nika Gerson Lohman General Technical Discussions -
What is the purpose of 'Dormant' Incidents?Summary: We are trying to determine the purpose of (not definition of) the 'Dormant' incident setting. Content (required): I've found (and read, multiple times) the KB t… -
IDP initiated logout for SSO logged in agentsSummary: Is it possible to log agents out from OSvC when they logout from IDP? Content (required): The user should be logged out of service cloud when logged out of idp.…Bishnu P 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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How to get uploaded file information in fusion backend table?Hi all, Is there any backend table which stored uploaded file information such as file id,file path and file owner shows in following page? I can't find some file in tab…
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How to check arguments meaning of process?Hi All, After I scheduled a process , there will show arguments in process detail. Where can I find the exact meaning of every arguments? Thanks in advance.
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How do I get publishing a draft answer to trigger advanced business rules?Summary: We are using Answer versioning for creating draft versions of answers for review prior to publication. We also have advanced business rules to force Answers to …Scott Heidenreich 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Calculation for Incident Within and Out of SLASummary: I am trying to pull a report to get count of incidents that are within and out of SLA for ex. Count Within/Out of SLA 4 Incident Open and within SLA 2 Incident …KKalyan-Oracle 21 views 2 comments 0 points Most recent by KKalyan-Oracle General Technical Discussions
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B2C Service Customisations CI/CD ProcessCI/CD based automated development process envisages faster and frequent delivery of software features to live production. With Continuous Integration (CI), code could be…Jacob George-Oracle 483 views 10 comments 1 point Most recent by Jacob George-Oracle General Technical Discussions
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Error logging in with SSO web (Agent login)Summary: I am getting 'No file specified' after successful login from IDP Content (required): ACS url provided to IDP: https://mysite--tst.custhelp.com/cgi-bin/mysite.cf…
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Change Font on Auto Response MessagesSummary: On the Auto Response emails sent from Business Rules, there it text in all caps for "AUTO RESPONSE". Can this be updated in the Message Template or Message Base…JLFolkman 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Can transactional surveys be a simple 5 star rating?Summary: Content (required): We are looking to simplify our matrix survey that is sent when incidents are solved. Can this be a basice five-star rating (as in answer fee…Kim Dante 31 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Is it possible to restrict Status field LOVs on Service Request based on BUSummary: Will it be possible to restrict the values in the Status field on the Service Request object based on roles or BU? Content (required): A new BU is going live in…venkatesh ravi 31 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Interorg transfer run on the basis of price list?Summary: Interorg transfer run on the basis of price list my scenario is when we run the inter org process system pick the rate from the price list. Example: my price is…
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Hi, Is there a way to not send outreach email to contact which the contact are created by dat importSummary: Hi Guys, Is there a way to not send outreach emails from the message template to the contact who are created by data import? We recently discover that when a co…Vincent Lin 41 views 2 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Outlook server rule that stops auto-forward to CHATS for internal domain.Summary: Our department added in Outlook server a rule to prevent CHATS interface of creating incidents for one specific email. Before the rule implementation CHATS crea…