System Admin and Configuration
Discussion List
-
Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NETSummary: Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console Content (required): Environment: Oracle B2C Serv…Peter Tebbenhoff -Oracle 41 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions -
Knowledge Advanced - feedback process (2)Summary: Feedback communication between content writers / owners and users - how to enable this on the Portal? Content (required): I've seen an option to 'Acivate discus… -
How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For … -
How can i add the custom drop down only menu in workspace?Summary: I created a custom drop-down only menu in Custom Object from .Net, and I want to add it to my incidents workspace. But I am not able to see it from the Insert f…Vincent Lin 31 views 7 comments 0 points Most recent by Nika Gerson Lohman General Technical Discussions -
File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init… -
How to edit the Incident Channels - like changing labels.Summary: The Field Incident.ChanID has a lot of options including "Instagram Public", "Instagram Private", etc. Content (required): The Ask is that How do we edit the Op…Lakshay Bhalla 35 views 9 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions -
How to Select holidays in SLA in bulkSummary: Hi, We have around 300 SLA defined in the system and we need to map Holidays to it .Holidays have been added in the system . Is there a way we can do this witho… -
How to move Answers to a new rule state without editingSummary: The system puts existing Answers into the initial state when new Answer rules are deployed for the first time - how do I get them to process and move to the cor…Scott Heidenreich 35 views 6 comments 0 points Most recent by Scott Heidenreich General Technical Discussions -
Can Contact Notes be added as Rich Text?Content (required): Can Contact Notes be added as Rich Text instead of Plain Text? Version (include the version you are using, if applicable): Oracle B2C Service 21DBill R. 25 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle General Technical Discussions
-
In BUI Chat interaction, how to automatically close the chat panel when chat is done.Summary: Content (required): In BUI Chat interaction, how do you automatically close the chat panel when chat is done. In BUI once you are done with a chat and have no n… -
In BUI chat interaction, can we change the time from military to 12hr?Summary: Content (required): In a BUI chat interaction, can we change the time from military to 12hr? On each piece of the chat conversation, there is a timestamp that i…
-
Moved: Need to know Table information for Proxies screenThis discussion has been moved.Srinath Srinivasan-Oracle 1 view 0 comments 0 points Started by Srinath Srinivasan-Oracle General Technical Discussions -
How to disable certain types of notifications?Summary: Our frontline agents receive a notification when an incident assigned to the specific agent is updated etc. However, they don't need this feature so we would lo…Trine Larsen 45 views 12 comments 0 points Most recent by Trine Larsen General Technical Discussions -
Routing incidents to specific interfacesSummary: I'm looking for information on how to set up biz rules or such to ensure incidents are routed to & show only in the proper interfaces Content (required): For ex…
-
Auto assigning Incident Queue from a ChatSummary: We have our Chat Interaction workspace that successfully populates the Chat Skill (products) and the Chat Queue. In the related Interaction Workspace, the produ… -
Dedicated channel for MessengerSummary: We have embed a custom Live chat functionality on a support website through which customers can chat with the agents. The chat initiated by a customer is assign…
-
Escalation isn't triggering for new rule stateSummary: I have a two level escalation for Answers. The first level escalates fine. But the second one will not. Content (required): I am trying to set up escalation rul…Scott Heidenreich 15 views 1 comment 0 points Most recent by Scott Heidenreich General Technical Discussions
-
BUI vs .NET and rule to send survey when solvedSummary: Business rule that sends a survey when the status is solved works differently in .NET vs BUI Content (required): This problem just started happening in the BUI …
-
Preventing Content Authors from Overwriting Each OtherSummary: Searching for a way to prevent or alert content authors overwriting. Content (required): We have multiple content authors all collaborating on writing answers. …
-
Setting Channel ID to new incidentsSummary: We have some incidents that have "no value" in the Channel ID field. Our End user and OPA sourced incidents do no have a "Web" channel id assigned. Content (req…
-
Site Backup DocumentationWe are looking to gain a better understanding of how Oracle backs up data for our B2C site. How often is the site backed up? What is included in the backup? Is there any…
-
Custom Object Rule LogSummary: Hi, Where can we find the Custom Object Rule Log . The .net console shows only the rule log for the standard objects. If we have created a rule on a custom obje…
-
Messages Tab and Response By TypesContent I have received the below request and wondering if this is even possible with configurations, guided assistance or workflow? I've looked at workspaces and don't …
-
Removed Links in Question Receipt emailContent (required): Hi All, For some reason OSvC removes the links in the Question Receipt email. So whenever customer sends us a link, we're able to see this link, as o…Pawel Strychocki 25 views 2 comments 0 points Most recent by Pawel Strychocki General Technical Discussions
-
Child Incident Category from ParentSummary: Child Incident Category from Parent Content (required): Hello, I'm wondering when a child incident is created, is there a way that it can automatically have the…
-
In message templates is it possible to collapse or hide the incident thread?Summary: Content (required): I'd like to have a button or a link to click to view/expand the full incident thread. Something like what you see when an email message gets…
-
Limit Custom Object record visibility using Record TypesSummary: I have create a custom object and want to limit who can see which records. Some users can see all while others users can only see a restricted set. Content (req… -
How do I get a new incident to assign a contact based on the email from Ask-a-Question?Summary Content (required): We do not require users to be logged in to ask us a question in the customer portal. However, they do have to give us an email address. If th…Scott Heidenreich 26 views 3 comments 0 points Most recent by Anuj Behl General Technical Discussions
-
Custom script not triggered from action defined in BUI Enhanced Business RulesSummary A custom script is not triggered by the defined action in the BUI Enhanced Business RuleContent Hi there, Have a 'set escalation' and 'escalation' rule setup acc…
-
Email sharing questionSummary: Can email sharing be turned off after its been enabled? Content (required): Can email sharing be turned off after its been enabled? If so, what actions need to …