System Admin and Configuration
Discussion List
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How Can we add private Note through Data import wizard or TemplateSummary How Can we add private Note through Data import wizard or TemplateContent Team, I have bulk (existing) incidents where I need to add some text under "private not…Vikash Patel 21 views 7 comments 0 points Most recent by Levi Dyckman-Support-Oracle General Technical Discussions -
(Skip) - Delete Post PleaseSummary (Skip) - Delete Post PleaseContent (Skip) - Delete Post Please Version 19ASergio Andres Barreto Valderrama 7 views 0 comments 0 points Started by Sergio Andres Barreto Valderrama General Technical Discussions -
Custom Objects DeployingSummary System thinks i'm deploying a custom objectContent I wanted to add a custom field to my database. I've not done this before, so I thought it might be best to pla… -
Custom Object field limit of 255 char - any workaround?Summary Custom object due to multiple rows needed - data longer than 255 charContent Use Case: I have built a Custom Notes Object related to an Organization - when I imp…User_YBN1R 18 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Maximum Standard Object relationshipsSummary Is there a limit to the number of relationships for standard objects?Content Hello, The documentation seems to speak to a maximum number of relationships for cus…Scott Heidenreich 24 views 0 comments 1 point Started by Scott Heidenreich General Technical Discussions -
Time period settings for IncidentsSummary Custom time period settings for IncidentsContent Hello, Is it possible to set the time period between the date an Incident was closed and the time was created to…Mirela Iepure 16 views 10 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Email Address Sharing Across Multiple OrganizationsSummary Email Address Sharing Across Multiple OrganizationsContent Does email address sharing allow you to have multiple contact records with the same email address on m…JLFolkman 25 views 2 comments 0 points Most recent by Ajay Yadav-140866 General Technical Discussions
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Status as Read OnlySummary How to make incident status read only after a certain amount of time has passed once it has been solvedContent Hi, does anyone know if there is a way to make an …Michael Galindo 20 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Encryption process works for sending emails - Service CloudSummary Encryptio for sending emailsContent How the encryption and encryption process works for sending emails in Cloud Service and what can be done to implement this fu…Joseba Urrutia 19 views 2 comments 0 points Most recent by Steve Fangman General Technical Discussions
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Workaround to Export / Import Workspaces / ReportsSummary Is there another alternative to migrate workspaces / Reports from one interface to another?Content We have to manage 15 interfaces. Making changes to a Generic W…Trevor Benedict 21 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Dependencies :: Reports / Custom Objects / Message Bases / WorkspacesSummary Is there any way to find dependencies of objectsContent We have a requirements to reverse Engineer and document the solution / design. Is there an easier way to …Trevor Benedict 17 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Agent Consol :: Shortcut KeysSummary Shortcut Keys to access Menu's and Data Entry FieldsContent I notice that the Navigating around the workspace is very dependent on a pointing device (mouse). I f…Trevor Benedict 12 views 1 comment 0 points Most recent by Trevor Benedict General Technical Discussions
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English as Agent Consol Language for Non-English InterfacesSummary English as Agent Consol Language for Non-English InterfacesContent When we login to a Non-English Interface, the default Language in the Language configured for …Trevor Benedict 8 views 1 comment 0 points Most recent by Trevor Benedict General Technical Discussions
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Is it possible to configure Reopen Deadline to follow business hours, inTechmail and customer portalSummary Can MYQ_REOPEN_DEADLINE follow an interface's Service Interval schedule?Content Is it possible to set Techmail and the customer portal to evaluate an interface's…
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Set org id for contact through CPMContent .Hi there. I'm trying to set the org id for a contact object on create or update but it tells me it's for read-only. Does anyone have example for me to look at?Sebastiaan Draaisma-122509 25 views 4 comments 2 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
How to enable Appointment featureSummary How to enable Appointment feature on task workspaceContent Hi All, i had gone through documentation about creating appointments in outlook. https://documentation…Prasad-130705 16 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Importing custom object data to create an incidentSummary I am trying to import data into a custom object and have it create an incident during the importContent I am only just beginning to use Custom Objects in a large…
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Business Rules 2.0 - Still ComingSummary Will business rules full transition?Content We got a glimpse of business rules 2.0 for custom objects, but they are limited. Has anyone heard of when business ru… -
Multiple Instances open at the same timeSummary Concurrent Login Using Web UI and Agent DesktopContent Hi Gurus, Can a user login into the Agent Desktop and Browser UI at the same time time. Has any customer r…Srinath Kannan-Oracle 15 views 5 comments 0 points Most recent by Neil M General Technical Discussions
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Out of Office Accelerator for Oracle Service CloudSummary OOO Integration on OSvC 18AContent Hi, I was wondering if anyone has successfully implemented p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Century Gothic…
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Change Password Audit LogSummary Auditory log in user settingsContent Hello, It's possible have a audit log in the password of the user to see if somebody changes the password? ThanksLalfaro 15 views 6 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Automatic logout by profileSummary Automatic logout by profileContent Good day! I'm aware that you can force an automatic logout for user, but can this be done based on a user's profile? In other …kerry walker 38 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Can we use frameworks like node js, react js with service cloud?Summary Can we use frameworks like node js, react js with service cloud?Content Can we use frameworks like node js, react js with service cloud?ashish bodhale 13 views 1 comment 0 points Most recent by Rajan Davis-126711 General Technical Discussions
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Using Incidents with Custom ObjectsSummary Using Incidents as parent/header to circumvent Custom Objects limitationsContent Hi Experts, I am currently in a project where there are a multiple objects requi…
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Change status after 24 working hoursSummary Requirement is to change the status after 24 working hours - also considering holidaysContent Hi, I have a requirement were the Status = "Submitted" and after 24…User_GIUF2 8 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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when using surface pro some editors are to small to readSummary When working on surface pro some of the editors are to small to be able to read.Content Our office switched all of our laptops to surface pros now when I try mak…
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Production vs tst siteSummary Difference between prd and tstContent Hi, Good day everyone! I was wondering if what is the difference between the prod and test interfaces for OSC CRM? Do all o…Romark George Armor Palaganas 31 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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How to disable System MasksSummary Is it possible to disable system masks?Content p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 15.0px; font: 14.0px Calibri; color: #262626; -webkit-text-str…User_5CDFL 14 views 3 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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SSO SP for BUISummary Single Sign On - Service Provider initiated for Browser user InterfaceContent I'm missing the SP part in my SSO konfiguration settings. I have it available on my…Sebastiaan Draaisma-122509 65 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Service Request Escalation ConfigurationSummary How do I update the milestone status automatically after the Warning icon appears in the Time Remaining field?Content Hello everyone! I have a problem. I have co…Hamzeh Al Karmi-138454 17 views 4 comments 0 points Most recent by Hamzeh Al Karmi-138454 General Technical Discussions