System Admin and Configuration
Discussion List
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Data Lifecycle Management removing older contactsContent I'd like to remove all contacts created before a certain date that do not have any incident history. Can I do this with Data Lifecycle Management? I've read the …Kim Dante 38 views 1 comment 0 points Most recent by Mary Gilbert-114916 General Technical Discussions -
Multi-Edit / Delete more than 250 records at a timeSummary Need ability to multi-edit / delete more than 250 records at a timeContent We have an integration that created over 200K records in a custom objects and need to … -
Audit log on Custom Fields valuesSummary Provide an audit log for Custom Fields value changesContent Hi, In the standard workspace I've added a new Tab and inserted some Custom Fields from Incidents tab…User_ITPRM 82 views 2 comments 0 points Most recent by Ajay Yadav-140866 General Technical Discussions
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Restricting logins to a specific countrySummary Restricting logins to a specific countryContent For a number of years we've used the SEC_VALID_ADMIN_HOSTS setting to restrict logins to on-site staff. With BUI …D.J.C. 50 views 6 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Add fields to message templatesSummary Message templatesContent Hello everyone! How to add the due_date of the milestone_instances object in the message templates The route I follow is as follows: Nav…Sergio Andres Barreto Valderrama 41 views 5 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions -
Resource availability Calendar - showing not available - but is a working daySummary how to config to remove the 'Red Day' from the calendarContent Hello, Need help to find out where I can do the config to make the 25th available to take Work Ord… -
Aggregation relationships to multiple parentsSummary Is it possible to have more than one parent with aggregation relatiionships to the same child?Content Hello, A technique often recommended in the community for s…Scott Heidenreich 34 views 0 comments 0 points Started by Scott Heidenreich General Technical Discussions -
Emails sent from OSCSummary Emails coming from OSC with different email address.Content Before I took over the system, the previous administrator set up a few email boxes in OSC. And we hav… -
ROQL Error : Poor performing query - too many rows examinedSummary ROQL Error : Poor performing query - too many rows examinedContent Hi All, I am executing an ROQL for find incidents having specific Product id. Query : Select I… -
Create a follow-up Email Incident from Chats and CallsSummary Create a follow-up Email Incident from Chats and CallsContent Hi, I am looking for a way to create a follow up email incident from a chat or call. Basically, whe…Pavol Procka 30 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Moving TablesSummary How do I move a table from one package to another?Content Hello! We have been growing our custom objects significantly and in some unexpected ways as we are lear…Scott Heidenreich 37 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Setting operating hoursSummary How do I register my agency's operating hours in OSvC?Content Hello, I found that I can register the hours chat is available in the interface configuration. And …Scott Heidenreich 35 views 1 comment 0 points Most recent by Ajay Yadav-140866 General Technical Discussions
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FATTACH_MAX_SIZE and Max Attachment Size isn't workingContent Hi, The value we have for FATTACH_MAX_SIZE is 41943040. The value we have for Mailboxes > Max Attachment Size is 31457280 However even with this, when sending a … -
Question re: 19C Enhancement - Mobile App Prompts for User FeedbackSummary Additional questions on the new enhancement for Mobile App Prompts for User FeedbackContent We reviewed the new enhancements that were coming with 19C & noticed … -
Process designer will not "test" my scriptSummary I am not getting an error but also not getting the green 'Tested' statusContent So we have 2 environments production and a development, I was working on developm…
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How to find Element ID or Element Name to hide sensitive information in Page PeekContent Hi,i am new for Engagement Engine, page Peek is enabled for our site however it displays sensitive information as well, i checked the EE rule and found that Hide…Ajay Yadav-140866 35 views 2 comments 0 points Most recent by JustRhianna General Technical Discussions -
Short v. Long email address in Scheduled ReportsSummary Scheduled reports not delivered to the short format email for some usersContent Hi, I wonder if anyone else encountered this issue. Maybe the solution is even ou…
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Workspace locked for editing?Summary Is there a way to lock the workspace when a second person opens the workspace editor?Content We had an interesting occurence while working in the workspace edito… -
Leave Email Subject BlankSummary Is there a setting to leave the email subject blank?Content When we receive email without a subject, the subject is populated with the first few words of the bod…Frank L 41 views 12 comments 1 point Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Making emails personalSummary Would like to make our agents email personal and not genericContent Hi, Today our customers receive and send emails to a generic email address of customer suppor…Shaina Spitzer Yakont 42 views 6 comments 0 points Most recent by Justin_D General Technical Discussions
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Change URL of InstanceSummary How do we change the URL ?Content Hi all, A customer has created a new Service Cloud Production Instance and would like to change the URL of the production Insta…Srinath Kannan-Oracle 52 views 5 comments 1 point Most recent by Sristy A General Technical Discussions
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Filter of search to see all the incidentsSummary IncidentsContent Hi all! I need to look for all incidents created, but I have search restriction because I can only search for the incidents that are my own and …Sergio Andres Barreto Valderrama 33 views 4 comments 0 points Most recent by Sergio Andres Barreto Valderrama General Technical Discussions
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Transfer interface to another interfaceSummary Cloning an interface going to another existing interfaceContent Hi, We have a client who decided not to renew the services they're getting from us but the proble…Romark George Armor Palaganas 31 views 5 comments 1 point Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Ignore 1 of 2 Attachments when Techmail creates incidentSummary Ignore 1 of 2 Attachments when Techmail creates incidentContent Scenario: Incident is received and contains two attachments. One attachment is valid and the othe…Marissa Gonzales 26 views 4 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions -
Auto Forward vs Auto Direct Emails to Oracle to create incidentSummary Auto Forward vs Auto Direct Emails to Oracle to create incidenContent We have two email accounts that require an oracle incident be created. Maibox 1 (Apple@appl…Marissa Gonzales 35 views 3 comments 0 points Most recent by Mary Gilbert-114916 General Technical Discussions
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Oracle Rejecting Emails but Still creating IncidentSummary Oracle Rejecting Emails but Still creating IncidentContent We have incident rules in place to reject techmail if they have a certain contact, subject or thread..…Marissa Gonzales 15 views 10 comments 0 points Most recent by Gursimran Singh Saini General Technical Discussions
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Trigger Task Status change upon Incident SubmitSummary How do I change the status of a task, once an incident is submitted?Content Hello, I have created a relationship between the task table (parent) and incident tab…Scott Heidenreich 40 views 17 comments 0 points Most recent by Scott Heidenreich General Technical Discussions
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out off office agents incidentsContent Hello, I need to find a way to solve the issue below: We are using queue feature of rightnow for the incidents. Our all queues are Round Robin Login. It works we…Tuğçen İlke Çolak 40 views 11 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Identify Duplicate ContactsSummary Duplicate ContactsContent Hello community! How can I from a report identify contacts that have the same document number but different registration ID? I need to …Sergio Andres Barreto Valderrama 58 views 2 comments 0 points Most recent by InSinkErator General Technical Discussions
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Can we export all business rules?Content Hi, Is it possible to export all business rules? This is an area of much annoyance, mostly because the loss of focus from what we work on when saving or activati…