System Admin and Configuration
Discussion List
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Dependencies :: Reports / Custom Objects / Message Bases / WorkspacesSummary Is there any way to find dependencies of objectsContent We have a requirements to reverse Engineer and document the solution / design. Is there an easier way to …Trevor Benedict 28 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Agent Consol :: Shortcut KeysSummary Shortcut Keys to access Menu's and Data Entry FieldsContent I notice that the Navigating around the workspace is very dependent on a pointing device (mouse). I f…Trevor Benedict 32 views 1 comment 0 points Most recent by Trevor Benedict General Technical Discussions
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English as Agent Consol Language for Non-English InterfacesSummary English as Agent Consol Language for Non-English InterfacesContent When we login to a Non-English Interface, the default Language in the Language configured for …Trevor Benedict 18 views 1 comment 0 points Most recent by Trevor Benedict General Technical Discussions
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Is it possible to configure Reopen Deadline to follow business hours, inTechmail and customer portalSummary Can MYQ_REOPEN_DEADLINE follow an interface's Service Interval schedule?Content Is it possible to set Techmail and the customer portal to evaluate an interface's…
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Set org id for contact through CPMContent .Hi there. I'm trying to set the org id for a contact object on create or update but it tells me it's for read-only. Does anyone have example for me to look at?Sebastiaan Draaisma-122509 55 views 4 comments 2 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
How to enable Appointment featureSummary How to enable Appointment feature on task workspaceContent Hi All, i had gone through documentation about creating appointments in outlook. https://documentation…Prasad-130705 36 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Importing custom object data to create an incidentSummary I am trying to import data into a custom object and have it create an incident during the importContent I am only just beginning to use Custom Objects in a large…
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Business Rules 2.0 - Still ComingSummary Will business rules full transition?Content We got a glimpse of business rules 2.0 for custom objects, but they are limited. Has anyone heard of when business ru… -
Multiple Instances open at the same timeSummary Concurrent Login Using Web UI and Agent DesktopContent Hi Gurus, Can a user login into the Agent Desktop and Browser UI at the same time time. Has any customer r…Srinath Kannan-Oracle 45 views 5 comments 0 points Most recent by Neil M General Technical Discussions
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Out of Office Accelerator for Oracle Service CloudSummary OOO Integration on OSvC 18AContent Hi, I was wondering if anyone has successfully implemented p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Century Gothic…
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Change Password Audit LogSummary Auditory log in user settingsContent Hello, It's possible have a audit log in the password of the user to see if somebody changes the password? ThanksLalfaro 35 views 6 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Automatic logout by profileSummary Automatic logout by profileContent Good day! I'm aware that you can force an automatic logout for user, but can this be done based on a user's profile? In other …kerry walker 58 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Can we use frameworks like node js, react js with service cloud?Summary Can we use frameworks like node js, react js with service cloud?Content Can we use frameworks like node js, react js with service cloud?ashish bodhale 33 views 1 comment 0 points Most recent by Rajan Davis-126711 General Technical Discussions
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Using Incidents with Custom ObjectsSummary Using Incidents as parent/header to circumvent Custom Objects limitationsContent Hi Experts, I am currently in a project where there are a multiple objects requi…
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Change status after 24 working hoursSummary Requirement is to change the status after 24 working hours - also considering holidaysContent Hi, I have a requirement were the Status = "Submitted" and after 24…User_GIUF2 18 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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when using surface pro some editors are to small to readSummary When working on surface pro some of the editors are to small to be able to read.Content Our office switched all of our laptops to surface pros now when I try mak…
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Production vs tst siteSummary Difference between prd and tstContent Hi, Good day everyone! I was wondering if what is the difference between the prod and test interfaces for OSC CRM? Do all o…Romark George Armor Palaganas 51 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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How to disable System MasksSummary Is it possible to disable system masks?Content p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 15.0px; font: 14.0px Calibri; color: #262626; -webkit-text-str…User_5CDFL 24 views 3 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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SSO SP for BUISummary Single Sign On - Service Provider initiated for Browser user InterfaceContent I'm missing the SP part in my SSO konfiguration settings. I have it available on my…Sebastiaan Draaisma-122509 86 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Service Request Escalation ConfigurationSummary How do I update the milestone status automatically after the Warning icon appears in the Time Remaining field?Content Hello everyone! I have a problem. I have co…Hamzeh Al Karmi-138454 27 views 4 comments 0 points Most recent by Hamzeh Al Karmi-138454 General Technical Discussions
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Date selector on workspace IWEEKContent Hi there. Does anyone know if there is a system configuration to have a date selector start on a Monday instead of a Sunday? I tried GRP_DT_DATE_WEEK_START_FMT b…Sebastiaan Draaisma-122509 49 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Unable to assign a user with the role Service Request AdministratorSummary The role is located in the Roles screen, but when I try to add the role to the user it is not displayedContent Hello all, I don't know if I am in the correct for…Hamzeh Al Karmi-138454 46 views 1 comment 0 points Most recent by LuukS General Technical Discussions
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Password ChangeSummary Password change upon user loginContent Is there a functionality in service cloud that upon user login we can ask them to change their password? Is there a way to…user6718424 18 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Contact Certificate Flag on Incident WorkspaceContent Hi all, We recently got email encryption enabled on our site using a workaround, since there has been a product defect identified within release 17D (this also p…James Branston 29 views 10 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Test site refresh full clone from productionSummary Will accounts in test be synced with production during site refresh process.Content Hi , we are planning on refreshing our test site (full clone). We have accoun…
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Send email *with attachment* via business rulesContent Is it possible to have the Business Rules not only send the rule email, but to also add an attachment? We have the scenario whereby a PDF attachment (payment rec…
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Store Integer with leading 0Summary Leading 0 clipped from integer field.Content I have a field of the data type integer in a custom object. I'm aware that, technically, integers do not start with … -
Thread Entry limitations?Summary Is there a limit to how many characters/words/lines a thread entry can have?Content We noticed that when we send a long email it does not seem to be sent complet… -
How to add a new product_id to incident workspaceSummary Release tab not appearingContent Hi I recently added some new Product ID's however when I open a new incident the release tab does not appear for these new produ…
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Performance MonitoringSummary How do you monitor Service Cloud Performance?Content How are people monitoring Oracle Service Cloud performance? What tools are you using? Version August 2017Shawn Ashenberg 49 views 4 comments 0 points Most recent by Vinicius Roman Da Silva-14140 General Technical Discussions