System Admin and Configuration
Discussion List
-
Taking action on Updated emails via Business RulesContent Hi, Has anyone had success taking actions on Updated incidents via business rules? For example, if a customer re-opens an incident via email, we want to move tha… -
Import Standard TextContent Hello, Our business utilizes over 3000 different standard text templates. We have a new project in which we will overhaul all verbiage within these 3000 standard…Chrisanna Prescott 45 views 2 comments 0 points Most recent by Chrisanna Prescott General Technical Discussions -
Mail Business Rules - matching case sensitive informationContent Hi everyone, We have a business case where we have created a mail rule to capture email sent from a specific email address that will route to our support team. E…Michael Bishop 8 views 4 comments 0 points Most recent by Michael Bishop General Technical Discussions -
Delay in execution of business rule?Content I have a problem with a business rule processing faster than an email is sending. The business rule looks for the value of field X being "not sent". It then fire… -
Data Import Wizard for incident historyContent Hi, Can some one tell that how to import history notes and file attachment data of incident using Data import Wizard?? Thanx in advance. Edited by eleep to have …Pradeep Chandolu-122001 14 views 1 comment 0 points Most recent by Dietrik -120086 General Technical Discussions
-
Business Rules - Assign incident to different QueuesContent Hi all, Here is a challenge... I have a requirement whereby I need to be able to assign a new Incident to Queue A. And that is easy enough. But then if the custo…Luis Melo-102111 13 views 3 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions
-
Message Box content from Message BasesContent Hi Gurus, Can we show the message box content from Message Bases? Thanks, MohanMohana Gopal Selvam-Oracle 4 views 3 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions -
Data Import - Cannot import data from CSV into a custom objectContent Hello, We are preparing to migrate from Salesforce to Oracle RIghtNow. For this we have created a test custom object in RightNow and have created a test CSV to t…
-
Data Import Wizard - Multiple Interface ProblemContent Hi everyone, I am trying to import a number of contact records, however I am encountering a problem. I have one site, with 5 interfaces (each interface is for a …Simon Eccles 14 views 2 comments 0 points Most recent by Erica (Leep) Anderson General Technical Discussions
-
Business Rule - Interface Column in ContactContent My site contains 2 interfaces. I want to create a business rule that will set custom field to appropriate interface value. if contact is created within the "Inte… -
Date field is missing in data import-IncidentContent Hi All, In Incident data import wizard,I could not find the date created and date closed columns. Can anyone help me how to map those columns while importing the…Muthulakshmi Muthaiah-121678 5 views 1 comment 0 points Most recent by Bastiaan van der Kooij General Technical Discussions -
Data Import - Million RecordsContent Hi all, Incidents have a Reference #, which format 6 digits (date) – 6 digits (incremental)… e.g. 101215 – 000001. This Reference # is generate automatically by …Luis Melo-102111 5 views 2 comments 0 points Most recent by Vchopra-Oracle General Technical Discussions
-
Business rule to change incident status to "Assigned"status isn't workingContent Hi All, I have created five status -Unassigned,Assigned,Inprogress,Preclosed,Closed. Unassigned--->Once the incident is created the status should be unassigned u…Muthulakshmi Muthaiah-121678 13 views 2 comments 0 points Most recent by Sylvia S. General Technical Discussions
-
Data Import Wizard - Thread not getting updatedContent Hi, I've created a simple DIW template which has below data.Iam trying to add the notes "note 1 by Robin" or "note 2 by Danny" in incident private note ref_no,LA…Bhagwan Singh Mer 9 views 2 comments 0 points Most recent by Bhagwan Singh Mer General Technical Discussions -
Data Import - "Error Running Query"Content Hi all, We were importing Organisations into the system using the Data Import Wizard, and a source CSV file. When pre-scanning the file an error "Error Running Q…Luis Melo-124260 19 views 3 comments 0 points Most recent by Luis Melo-102111 General Technical Discussions
-
Business Rules basic questionsContent Hi, I am learning about Business Rules, but I have two fundamental questions. I have attached an image showing the example case & the questions: 1) There is a ru…David Soto V. 8 views 2 comments 0 points Most recent by David Soto V. General Technical Discussions
-
Business Rule -Audit logContent Hello Everyone, Can we have any audit log functionality for every business rule we configured? Thanks, M.MuthulakshmiMuthulakshmi Muthaiah-121678 12 views 1 comment 0 points Most recent by Erica (Leep) Anderson General Technical Discussions
-
Techmail process logic if enable email address sharingContent Hi everyone, As we know RigtNow CX handles email communication between customers using Techmail. But official documents like user guides lack of details about it… -
Excluding Customer Entry by ProxyContent Hi, I’m looking to Exclude "Customer Entry" by proxy from the message templates as we don’t want this part of an email thread to be sent out to our customers(I’m…James Beauchamp 6 views 3 comments 0 points Most recent by James Beauchamp General Technical Discussions
-
Can we implement switch/ if - else if - else kind of condition in business rules?Content Hi Gurus, We can implement if - else condition in business rules. Can we implement switch/ if - else if - else kind of condition in Business rules? Thanks, Mohan…Mohana Gopal Selvam-Oracle 7 views 3 comments 0 points Most recent by Bastiaan van der Kooij General Technical Discussions
-
How to create a business rule to assign an updated Incidents to the queueContent Hi Friends, Please help me in Business rule to assign an incident to queue How to create a business rule to assign an updated Incidents to the queue(queue name T…Ramesh Reddy-124546 10 views 2 comments 0 points Most recent by Ramesh Reddy-124546 General Technical Discussions -
Business Rule setupContent Looking for some advice on how better to manage my business rules. I've got several rules that prevent incidents from being created. Currently I have all these r…Ryan Schofield-122326 15 views 1 comment 0 points Most recent by Ryan -124631 General Technical Discussions -
Task Due Date with Holidays into accountContent We have a requirement where, in the workflow when is task is being created and due date set as say +1 days, customer wants to first check if the next day is a ho…Bhagwan Singh Mer 13 views 3 comments 0 points Most recent by Bastiaan van der Kooij General Technical Discussions
-
Data ImportContent We have a Billing Custom Object which is Aggregation relation to the Parent Object , The Data is imported to this Billing Object via CSV file , What I'm trying t…
-
Business rule not sending out emailContent I am working on the RightNow TEST console. I have a business rule that is set to send an email to custom when incident status is changed to solved. I do see the …Lavish Kumar 21 views 18 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions