System Admin and Configuration
Discussion List
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Schedule email sending to customer by business ruleContent Hello, I understood that there is an option to set in business rules, scheduling email to customer, for example. to schedule email sending to customer after 5 ho…Dudu Dahan 30 views 8 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
SEND_SAVE_INC_ASSOC_VALID_MBOX_PLS_MSG Message Base ItemContent Hi, I'm looking for any information about the EXACT circumstances in which this Message Base item is used in the pop up shown below. On the face of it, I'd expec…
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Business rule not firing for few contactsContent Few hundred contacts are created through customer portal every day. I have written business rule to turn on the flag, when contact is created through customer po…chidambaram CT 27 views 11 comments 0 points Most recent by Saravanan Sekar-124674 General Technical Discussions -
Business Rules Vs Workspace RulesContent As per, the details mentioned in my question here https://cloudcustomerconnect.oracle.com/posts/e5e6bcf61c. Currently, I am using business rules to assign Queues…
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Create a business rule based on the number of repliesContent Hello, I have been tasked with finding a way to escalate an incident (or move queue) automatically when a customer has responded 3 times to an incident. I've sea…
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Configuration settings : MYQ_REOPEN_DEADLINEContent Hello, I am looking into the "Configuration settings" and to key "MYQ_REOPEN_DEADLINE", This key is about the end-user, there is also a key for the internal-user…
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Not able to select Opportunity in Data Import WizardContent Hi Everyone, I´m using Data Import Wizard in order to import "Opportunities" but the option in the list of "Data record Type" doesn´t exist. I tried to add a new…Janmajay Adhikari 37 views 5 comments 0 points Most recent by Anuj Behl General Technical Discussions
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Export Business Rules (Answer rules under Site Configuration-Rules)Content Hi, I have created some Answer rules (under site configuration - Rules) in one production site. I want to export them and put them in my clone sites. How can I d…
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Cumulative Summing using Data Import WizardContent I am trying to see if the Data Import Wizard has the capability to add a column's value to an existing field rather than overwrite its value. We are looking to s…Andy Townshend 27 views 3 comments 1 point Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
Send Auto Response on HolidayContent Hi, Customer is looking to send auto response on Holidays, Example: In China interface they have holiday on particular day only on that day they want to send out…
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Business rules or CPM which gets triggered first?Content Hi, I would like to know which gets triggered first a CPM or Business rule? I am setting the email id of a contact in incident create CPM and wrote a business ru…Shilpa Suresh-122587 58 views 2 comments 2 points Most recent by Gursimran General Technical Discussions -
On assignment, Event/Business rules to triggerContent When an incident is assigned to an Agent from a Queue then I need to change Status as In Progress. Workspace rules don't work here. Is there other way I can achi…
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Business Rules > 'Call Function', 'Transition State and Stop', 'Transition State and Continue'...Content In my Initial State, i added two rules and in one of the rule I have to do state transition. But, menu option is appearing as disabled. I am not sure why it is s…
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Add Secondary Contacts to Incident via Data Import WizardContent Is there a way to use the data import wizard to add Contact IDs to Incidents as secondary contacts? I know you can batch-upload to set the primary contact, but I…Kyle Crew 20 views 1 comment 1 point Most recent by Bastiaan van der Kooij General Technical Discussions
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Add a extra field like response time, resolution time, holiday in response requirements into SLAContent Hi All, I am new to OSc. In SLA I need to add a extra field into Response Requirements. Kindle refer the attached screen shot for more information. Please do the…Mathan Gurusamy-121453 16 views 4 comments 0 points Most recent by Simon Kilgarriff-118560 General Technical Discussions -
Is it possible to create Business Rule based on Incident.Created date time field?Content Hi, I want to create a business rule based on Incident Created (Date/Time) field. While added if condition on Incident.Created field, it only give me option to s…
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Business Rule Execution IssueContent Hi Team, I have created few business rule in RightNow that gets executed based on our predefined conditions. The business rule is getting executed on create and …vijay kalidasan 30 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions
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How many business rules can we create in Oracle RightNow?Content Hi, Is there a limit to create business rules in Oracle RightNow? Thanks!alessandro gomez 24 views 1 comment 0 points Most recent by Carl Elliott General Technical Discussions -
Create new incident based on business rulesContent Hi, what are the options to create a new incident using business rules. When an email from customer is received and the initial incident is created I would like …
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Data Import Wizard: Restrict access to default Data Record Type?Content Hi, I am wondering if it possible to restrict the access to the default set of data record types available for data import once access is given to profile to dat…Jaqueline Janosi-117414 29 views 1 comment 0 points Most recent by Carl Elliott General Technical Discussions
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Use a variable in a business rule Email Incident Information action.Content Hello, I have 5 different email groups that need to receive an email, but only one of the five groups needs to get the email for any single incident. I have a va…Scott Heidenreich 23 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Show a message with process designer on Agent DesktopContent Hello gurus! I have a Custom Process on Create and Update event for CustomObject and I need to validate a field, if exists show a error message. But I Can't solv…Jairo Cordero 26 views 4 comments 0 points Most recent by Scott Harwell General Technical Discussions -
How do I use an incident subject as the subject line in an email sent by a business rule?Content In the business rule "Add Action -Then" there is an email incident information action that can be used. I append standard text that includes all kinds of informa…Scott Heidenreich 36 views 2 comments 0 points Most recent by Scott Heidenreich General Technical Discussions
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Child record Data Import using mobile number instead of Contact IDContent Hi All, Please note we have a requirement as below Is there any possible way to set Mobile number as "Unique ID" instead of "Contact ID" or "Email ID"? Need to i…Seethalakshmi S 24 views 2 comments 0 points Most recent by Seethalakshmi S General Technical Discussions -
Validation Error in data import wizardContent Hi gurus, I encountered this error when loading contact data using data import wizard. I included a custom duplicate criteria. x_pin={1} even after using x_pin={…Sylvia S. 33 views 2 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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Data Import Failed - Error Log AttachedContent Hi All, I have created Transaction as Custom Object Which contain 5 fields and it is child of Organization. I have Transaction records around 6 lakh but when i a…shreesha 20 views 11 comments 2 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Linking IncidentsContent Hello, I am looking for a process to link incidents together. For example, if two or more customers call to report the same issue, is there a way within Oracle t…
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Can I use Message Bases or Variables in Workspace labels?Content Hi all, Is there anyway to use a configurable field in a workspace? Specifically, I have many workspaces that contains Product and Category input fields. However…Niamh Nic Clamha-121751 32 views 1 comment 1 point Most recent by Mig Ponce-121584 General Technical Discussions
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Increment by business rule is not accounting for weekends and holidaysContent We are trying to increment a custom date field by X number of days. This rule will only use calendar days, it does not exclude weekends or holidays. Is there a w…
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can we import the business rules via any processContent Hi All, Is it possible to import all the business rule from one instance to another via any process. Kindly give idea on this. Thanks, MuthuMuthulakshmi Muthaiah-121678 17 views 5 comments 0 points Most recent by Vchopra-Oracle General Technical Discussions