System Admin and Configuration
Discussion List
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Custom script not triggered from action defined in BUI Enhanced Business RulesSummary A custom script is not triggered by the defined action in the BUI Enhanced Business RuleContent Hi there, Have a 'set escalation' and 'escalation' rule setup acc… -
Email sharing questionSummary: Can email sharing be turned off after its been enabled? Content (required): Can email sharing be turned off after its been enabled? If so, what actions need to … -
Any repercussions from increasing PURGE_DELETE_INCIDENT_PHRASES value?Summary: Content (required): I am planning on increasing the value for the PURGE_DELETE_INCIDENT_PHRASES setting to allow incident threads to be searchable for a longer … -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Is there a way to Send the Incident Contact an email after 3 days and 5 days based on status?Summary: Escalation rules are not working in this scenario. Content (required): I have tried the Escalation rules to send the customer a notification email after the 3 d…Lakshay Bhalla 22 views 2 comments 0 points Most recent by Carl Elliott General Technical Discussions -
Referencing a standard object in Custom Object Rules in BUIContent Hi, We've just had a test site upgraded to 21C and I'm trying to figure out how I can use custom object rules to set an incident or contact field when a field on… -
Maximum number of agents in OSvCSummary Hi, I'd like to know if there is a maximum number of agents that can be registered in OSvCContent Hi, Is there a limit of how many agents can be registered / act…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Using Service Cloud for SSOSummary Is anyone using Five9Content Has anyone been able to hook OSvC up to Five9 so that when a user logs into OSvC, they are logged into Five9? Version 20C -
Best practices for environment refreshesSummary Environment refreshesContent Could anyone please assist me in best practices before, during and after a scheduled refresh from production to a test environment? …
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Account Unlock MechanismSummary Account Unlock MechanismContent Hi, I have a requirement where we need to Unlock a Locked Staff Account when it gets Locked (Real Time) & send an email to Staff … -
BUG - Element Manager Configuration Settings ImportSummary Configuration settings folders get duplicated with Element manager importContent Hi, This has been an occurrence since element manager was introduced. Whenever I… -
Hiding incident related fields in opportunity workspaceContent Hi All. We have created a relationship between opportunity and incident and added the incident tab in opportunity workspace. Now we have few requirements, 1. we …
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Message Templates - Incident Solved WITHOUT ResponseContent Hello - We recently enabled to Message Templates, but we ran into a small problem. When solving an incident WITHOUT responding (which does happen for us) it does…
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BUI - Logout and Partial LogoutSummary BUI - Logout and Partial LogoutContent Hi, When we logout from BUI generally we get notification as "Successfully logged out" (SS attached) . But sometimes get a…
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When does a scheduled archive run?Summary When does a scheduled archive run?Content Hello! We've created a test archiving policy within the Data Lifecycle Management tool. There is no way to schedule it …
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The Constructor to deserialize an object of type RightNow.ServerSummary Error while fetching custom fieldContent Hi, We ran into issue while fetching custom field from left navigation under Site Configuration. Here is the error "The …Baljeet Singh-231094 25 views 3 comments 0 points Most recent by Anuj Behl General Technical Discussions -
Changing the Format of User NamesSummary Changing the Format of User NamesContent Hello! We have been in discussions with our customers and admins about changing the format of our user names from "user_…
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Examples when using List Box, Menu and Radio Buttons for BUI WorkspacesSummary Examples when using List Box, Menu and Radio Buttons for BUI WorkspacesContent Does anyone have examples where they have used List Box, Menu or Radio Buttons for…
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Login session of inactive/ locked user account doesn't end, if they are already logged in at the timSummary After inactivating/locking of user account (SSO or non- SSO user accounts), session doesn't end if they are already logged in at the time of inactivation/locking…Sanskrati Borade 34 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Button Functionality in Message TemplatesSummary Determining the use of buttons in message templatesContent Has anyone ever used a button in a message template, and if so, how did you provide functionality to t… -
Scheduled report not being receivedSummary Scheduled Reports are Executed but not receiving emails.Content Hi Experts, I have configured a Report and scheduled to run at various times over the last couple…
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Plain text or HTML incident thread in Browser UISummary Can you switch between HTML and plain text in the incident thread in Browser UI?Content So this is probaly a really silly or stupid question... In the .Net conso… -
How to enable the agent notofication when the incident created via emailSummary we need to notify agent with the created incident via email -
Creating BubblesContent Hi, All of the companies using same bubble to reach accounts payable. We want to create different bubbles for different companies but we dont want to give a data…Gülbeni Günaydın 30 views 0 comments 0 points Started by Gülbeni Günaydın General Technical Discussions
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SLA is not working on BUISummary For an Incident, SLA Instance dropdown shows No Value on BUI however it shows name of SLA on consoleContent For an Incident, SLA Instance dropdown shows "No Valu…
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Inlay StringsSummary Inlay update strings - CORS policy: No 'Access-Control-Allow-Origin' - XMLHttpRequestContent Hello All getting CORS error when updating string using json config …
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Bulk user / employee upload in Fusion without HCM licenseContent We want to carry out a massive import of user / employee load considering the best practices, we also do not have HCM licensing Can you tell us if it is possible…Diana Muñoz 46 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Updating $solutions variable on SmartAssistantSummary Want to update how information is displayed in the $solutions variable for SmartAssistantContent Hi, we are appending SmartAssistant in an Auto-Note so that our …Nataline Nguyen 27 views 0 comments 0 points Started by Nataline Nguyen General Technical Discussions -
We can not get the incident that created via email when search for and the agent can not get notificSummary so how we can solve this can not get the incident that created via email when search for and the agent can not get notification for it