System Admin and Configuration
Discussion List
-
Upgrade testing on test site instead of upgrade siteSummary: Does anyone have experience testing their upgrades on a test site instead of the upgrade site? Anything we should watch out for or potential issues with doing t…Christian UoA 52 views 2 comments 0 points Most recent by Thom Blake-Oracle General Technical Discussions -
Search Knowledge Base in BUIContent As per the documentation "Click the Search the Knowledge Base magnifying glass icon to the right of the incident workspace. By default, the answers that display … -
Input Mask on Customer Portal config.Summary: Hi There, I wonder if anyone has a similar situation to me, and if you guys know any config I need to change to be able to resolve my issue. I recently applied …Vincent Lin 42 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Is it possible to hide the end user visibility on sub products when customer is submitting incidentSummary: hide the end user visibility on sub products when submitting incident Content (required): Is it possible to hide the end user visibility on sub products when cu…HRCallahan 22 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
display field within a 30 day window of variable dateSummary: How to auto-populate / display a field on an incident workspace with a variable date from the organization workspace. Content (required): Field only needs to sh…HRCallahan 52 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
-
Can we auto-populate the cc or to field with a custom list of addressesSummary: Using workspace rules, can we use perhaps create a button that will automatically add a list of certain addresses to the to or cc field? We frequently copy the …
-
Enable standard text in BUISummary: Hi Here, I am wondering if i missed anything when we move from the .Net console to BUI. We try to insert some text in the hot key field at the standard text. Bu…
-
Is there possible to change the wording on Field when there is a error or warning from Oracle?Summary: Is there possible to change the wording for the warning message below for the Email field? Thank you Version (include the version you are using, if applicable):…Vincent Lin 32 views 1 comment 0 points Most recent by Nika Gerson Lohman General Technical Discussions
-
Create a report to show latest status and previous statusSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…Manjit Singh Arora-Oracle 62 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
-
Can we can change the color in Incident's message tab?Summary: Is there any way we can change the panel color in the message tab? In the right panel, we can see that for respond and receive's Message panel color is pretty s…
-
CTI Extension in Browser UI - Agent Browser UI ExtensibilityHi Community, Am currently developing a CTI extension in the Browser UI using the below guide https://community.oracle.com/customerconnect/discussion/89612/cti-extension…
-
0Can we show row count in Dashboard's TabSummary: Hi Guys, I wonder can we display row count in Dashboard's tab? I know we can do it in workspace's tab. But I am not sure if we can do it in Dashboard's tab. Ver…Vincent Lin 12 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions
-
Count Number of Attachment in Message tab.Summary: Hi Guys, Is there a way to display the number of attachments in the "message" tab like the screenshot below on the right side? The screenshot below are the same…Vincent Lin 42 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
-
View and track changes to Custom Menu itemsHi, We would like to track the changes made to the custom menus in our site. Is there a way to see who added the new value and when. At least if we can fetch these detai…Padma Varadarajan 22 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
-
Edit or Add a new Thread Channel entry in the WorkspaceI would like to know if it is possible to add a new or edit a Thread channel in the Workspace : Thank youLeonardo Santos 42 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions -
Can we disable Emailing link icon?Content (required): Hi Guy, I wonder if we can disable the emailing Link icon in the contact's Email address. We want to prevent agents send direct emails from their ema…Vincent Lin 12 views 1 comment 0 points Most recent by Nika Gerson Lohman General Technical Discussions
-
Is there anyway i can remove the up and down arrow in a workspace integer field?Summary: Hi guys, Is there any way I can remove the up and down arrow in a workspace integer field? Version (include the version you are using, if applicable): 22a
-
Error message on workspace: "add link/text is not supported for current active workspace"Summary: Hi Guys, I am trying to add a Standard Text to an email/response and I get the following error. "add link/text is not supported for current active workspace" I …
-
Compare Data Models?Summary: Did anyone ever figure out an easy way to compare two data models (Object Designer) of two environment? Content (required): We have developed (a lot!) in one of…Nika Gerson Lohman 22 views 3 comments 0 points Most recent by ShilohMadsen General Technical Discussions -
Oracle Service cloud BUI accessibility question for Screen reader.Summary: I wonder whether we can change the field name from a screen reader. That is because when my Agent uses a screen reader, he try to select the field he needs from…Vincent Lin 22 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
-
Customise look and feel of Surveys in OSvCOverview Customers often prefer having their surveys branded similar to their actual web-sites in order to create a seamless experience to their end-customers. This arti…Dileep Mudadla-126032 123 views 5 comments 4 points Most recent by Justin_D General Technical Discussions
-
Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NETSummary: Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console Content (required): Environment: Oracle B2C Serv…Peter Tebbenhoff -Oracle 33 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions -
Knowledge Advanced - feedback process (2)Summary: Feedback communication between content writers / owners and users - how to enable this on the Portal? Content (required): I've seen an option to 'Acivate discus… -
How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For … -
How can i add the custom drop down only menu in workspace?Summary: I created a custom drop-down only menu in Custom Object from .Net, and I want to add it to my incidents workspace. But I am not able to see it from the Insert f…Vincent Lin 32 views 7 comments 0 points Most recent by Nika Gerson Lohman General Technical Discussions
-
File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init…
-
How to edit the Incident Channels - like changing labels.Summary: The Field Incident.ChanID has a lot of options including "Instagram Public", "Instagram Private", etc. Content (required): The Ask is that How do we edit the Op…Lakshay Bhalla 32 views 9 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions -
How to Select holidays in SLA in bulkSummary: Hi, We have around 300 SLA defined in the system and we need to map Holidays to it .Holidays have been added in the system . Is there a way we can do this witho… -
How to move Answers to a new rule state without editingSummary: The system puts existing Answers into the initial state when new Answer rules are deployed for the first time - how do I get them to process and move to the cor…Scott Heidenreich 32 views 6 comments 0 points Most recent by Scott Heidenreich General Technical Discussions -
Can Contact Notes be added as Rich Text?Content (required): Can Contact Notes be added as Rich Text instead of Plain Text? Version (include the version you are using, if applicable): Oracle B2C Service 21DBill R. 22 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle General Technical Discussions