Configuration
Discussion List
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Serial number entry at sales orderSummary: hi Gurus, Is it possible to enter Item serial number during sales order creation using cloud order management. I can see last sales order information for custom… -
Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we… -
Can we have the Picture scanner option in OFSC for scanning the image of inventory to extract data?Summary: Hi, I have seen that Barcode scanner/QR code scanner option in OFSC to extract serial number from the inventory(by scanning barcode present on the inventory) by…
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API or some way to manage properties or the message scenariosSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We are interested to know how to control the status of orders in the fiel…
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dose extensile flex field have any limitation like number of rows added ?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Custom field visibility depending on last segment at "End activity" screenSummary: Is it possible to control the visibility of fields at the "End activity" screen, depending on the info, if the whole activity is finished or not. Content (requi… -
como configurar el boton navigation_native_app ya que no lo puedo visualizarSummary: cordial saludo, configure el boton en el layout de indicicacion de recurso, esto con el fin de poder observar los resportes: si hay alguna parametrizacion que e…User_2025-02-12-21-05-31-511 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Individual text field for segmentsSummary: Is there any way to have an individual text field in the "Edit/View activity" screen for each segment in a multiday activity? Content (required): Our customer a…
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Can Oracle restore a backup of one of my TEST environments data ?Summary: You have inadvertently cloned and overwritten one of your Oracle Field Service TEST environments with data from another TEST or PROD environments and you would …Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Reassigning the Activities, when the Technician is on unplanned LeaveSummary: In OFS, How do we automate the actvities reassignment to other Technician, when the actual Technicians are taking unplanned leaves. Content (required): Case : M… -
Recreate instance downtimeSummary: **This post was created as part of a How to Service Request (SR) Content (required): Whant to know if during recreate instance process, some service(s) will be …
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Property in Value field of Message Blocking ConditionSummary: Can the Value field of a Message Blocking Condition contain another property? Content (required): In the morning - once techs' routes are build - my customer wo…
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Necessary fields for Work SkillsSummary: **This post was created as part of a How-to Service Request (SR) Content (required): Which are the necessary fields to calculate the Work Skills? Version (inclu…
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Message Scenarios (add_appt) - action : activity is createdHi We have configured a message scenario that when creating a new activity with a schedule (date and time), the system sends a notification to the field resource (notifi… -
Dark modeSummary: Content (required): Visualize the App/browser version in dark mode Version (include the version you are using, if applicable): 22.5.14 Code Snippet (add any cod…
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Not able to Book Activity by TechnicianSummary Book Activity Error "Capacity category cannot be determined using provided activity fields"Content Hi, We have a requirement that Technician should be able to Bo…User_2025-01-30-02-11-25-369 40 views 5 comments 0 points Most recent by Kishan Patel - KP-Oracle Field Service
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IP ranges to solve domains etadirect.com and fs.ocs.oraclecloud.comSummary: Want to know the public IP addresses to access domains etadirect.com and fs.ocs.oraclecloud.com Content (required): Want to know the public IP addresses to reac…
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Plugin configure in message scenariosSummary: Content (required): 1. Can I configure a Plugin in message scenarios? 2. Can a Plugin be invoked through an API service request or something similar? Version (i…
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How to manage overnight work for multiple time zones?Hi Team, I have a requirement where I need to add overnight work for 23 hours for technicians working in different countries hence different time zones. As per the Busin…Anusree Sahadevan 31 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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Executing an event on a form propertySummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We need to know the functionality of executing an event on a form prope…
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How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i…Rodrigo Rodrigue.s 51 views 3 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Configuration historySummary: Access Configuration History without using UI Content (required): Is there any way to access Configuration History without using UI? Version (include the versio…
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Manually built ticketsSummary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID? Content (required): Some customer tickets wh…
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Can I use curly brackets "{" and "}" in the body of a message step?**This post was created as part of a How to Service Request (SR) Summary of the question: We are trying to configure a message step in OFS with a body like this: https:/…Gustavo Guarin-Oracle 31 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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What is the usage of Default Value option and Hidden value element on a form?Summary: When I add a Hidden Value element to the form, I see an option of 'Default Value'. What is the usage of Default Value option? Can we use this option to add Prop…
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The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the …
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The activity End Time is available in Daily Extracts but not in other Integration Channels**This post was created as part of a How to Service Request (SR) Summary of the question: In the Daily Extracts configuration, under Applications there are some very use…Gustavo Guarin-Oracle 21 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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How to force technician to capture geolocation on activity start and/or end ?Summary: How to make sure the technician captures his/her geolocation when starting or ending an activity ? Content (required): Customer wants to ensure that the technic…Renato Kermentz-Support-Oracle 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can we create a new segment to a segmentable activity after completing the last segment?Summary: Hi Team, I have a segmantable activity of duration 20 hours broken into 4 segments of 5 hours each. At the end of the last segment,I find out that I need a day …
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How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service