Configuration
Discussion List
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Reopen a past pending activity to future datesContent Hi Gurus, If a supervisor does not routed to an activity to the technician and stays in the his bucket the whole day. The next day can the technician move yester…Madhumitha Thinakaran-81772 48 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
Call Oracle iOS app (native)Summary Ability to call iOS Mobility application locally from other applicationsContent Hi, Is it possible to call the Oracle iOS Mobility application from other applica… -
Change the standard statusContent Hi Gurus, In one of a requirement is it possible to map a custom field with the standard status field? Eg: A custom field value is changed to Released the status…Madhumitha Thinakaran-81772 31 views 2 comments 0 points Most recent by Madhumitha Thinakaran-81772 Field Service
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Send notificationContent Hi Gurus, In our requirement we are integrating Oracle field service with oracle inventory cloud. Here in real time we are displaying the items and the On hold q…Madhumitha Thinakaran-81772 43 views 0 comments 0 points Most recent by Madhumitha Thinakaran-81772 Field Service
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Import InventoryContent HI Gurus, Can we import resource inventory? Thanks, Madhu
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Pop Up notificationContent HI Gurus, When an activity is assigned to a tech, they do receive notification via email or SMS. Is there a functionality to display pop up notification in the t…Madhumitha Thinakaran-81772 44 views 3 comments 0 points Most recent by Madhumitha Thinakaran-81772 Field Service
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Assigning activitySummary directly assigning activity from tech to techContent Hi Gurus, What are the possible ways for assigning an activity from technician to technician. Other than col…
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DailyExtract Date and TimeContent Hi We see in the daily extraction file that the request_date file shows a request_date field that brings the date but the time is not indicated, it is possible t…
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Rollback only specified status activitiesContent Hi Gurus, When a Technician is cancelled or not done will the activity automatically get rolled back to his manager bucket for these two status alone? If there i…
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Managing Time ZonesSummary Brasil has at this moment 4 different time zones. How to handle it in OFSC?Content Hi, with daylight saving Brazil has at this moment 4 different time zones, dep… -
License DependencyContent Hi, In OFSC how does the license depend on? Is it by the number of users we create in the OFSC application. Thanks, DilipDilip Jayachandra 31 views 2 comments 1 point Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Undefined workzoneSummary Defining the workzone key to the technician , error is populatedContent Hi Gurus, I have created a custom property called "work center". I have to assign each wo…Madhumitha Thinakaran-81772 30 views 1 comment 0 points Most recent by Chris Phillips-119714 Field Service
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Custom ReportsContent Hi Gurus, How do we create a custom report in OFSC? In one of our requirement, we have to show report of the technicians who have working during a particular shi…Madhumitha Thinakaran-81772 27 views 3 comments 0 points Most recent by Zsolt Tolgyesi Field Service
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Activities and Resource labelsSummary Hi I'm trying to change the terms Activities and Resources to something else i.e Appointments and TechniciansContent Does anyone know if this can be done?. The e… -
Difference between workzone and locationContent Hi Gurus, What is difference between adding a workzone and a location to a technician? Thanks, Madhu
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Warning color changeContent Hi, In activity type we have color codes for different status, what does warning indicate? Even when the activity duration is extending beyond the mentioned dura…
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Color code changeSummary Change in color code when technician is working beyond the specified timeContent Hi Gurus, How do we indicate a warning color in the timeline view when the techn…
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How to deal with the Daylight Saving TimeSummary How to deal with the Daylight Saving Time in OFSCContent Hi Community, How to execute or deal with the Daylight Saving Time on OFSC, is there any timezone we nee…
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Travel DistanceSummary Calculation of Distance Travelled by a Field Technician throughout the day.Content Hi, Is there any parameter or API available which provides information about t…
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OFS-OACS IntegrationSummary Issues in setting up URL for integration between OFS and OACSContent Hi All, I am trying to implement the OACS-OFS integration in OFS which has been introduced a…
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Time Slot and shiftContent Hi Gurus, What is the difference between timeslot and shift. Thanks, Madhu
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Assign work to group of technicianSummary Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.Content Hi Guru…Madhumitha Thinakaran-81772 17 views 4 comments 0 points Most recent by Madhumitha Thinakaran-81772 Field Service
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Number of Days for which activities can be createdSummary Number of Days for which activities can be createdContent Hello Experts, We are currently working for a client that works on a contract basis with his clients. T…Prashant Singh Bhadauria-122022 21 views 3 comments 0 points Most recent by Megha Jain-121509 Field Service
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Message ScenarioContent Hi Gurus, What language is supported for trigger point in message scenario. From my understanding, message scenario can be used to send information or data to th…
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Starting activities automaticallySummary Can the system start activities automatically when the technician has arrived on the location, by using geofencing?Content Hi community, Does Oracle Field Servic…
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Using Supplementary Characters, Pictogram and EmojiSummary How to get strings to display emoji/pictogramContent The 18C release notes state that emoji and pictograms can be used across OFSC. However, we're unable to get …
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Operations Manual for Oracle Field Service Cloud (OFSC)Summary Need a Operations Manual for OFSCContent Hi Community, It would be great if anyone could send me the sample operations manual on Oracle Field Service Cloud. Than…