Configuration
Discussion List
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Test in Production InstanceContent Hi Gurus, It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how …User_2025-01-31-00-30-36-440 37 views 3 comments 0 points Most recent by tanuj saxena-126243 Field Service -
Only order activities by Service WindowSummary How can we configure OFSC to only order appointments based upon the service window?Content Hi OFSC brains! I've been doing a proof of concept in one of our offic… -
Deployment from one environment to anotherSummary How to do deployment from one environment to anotherContent Please can someone share the steps/checklist/deployment document that can be used to migrated build f… -
Search activities in the pastContent We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for … -
Loading resources via csv/excel filesSummary can we load operators/vehicles in via csv/excel files?Content We have a requirement to load resources in field service via csv/excel file. Is there a way to impo…
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Set time using application screensSummary Set time using application screensContent Hello all! We are working with the new application screens for the dispatcher role. Has anyone found how users can edit…
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Complex resource calendars using application screensContent Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_manag…
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AutoRouting: limit resource timeSummary How do I limit the time of a resource to two random days?Content Hi! For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. …Gaston van de Weijer 28 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Restricting Field Technicians to Access Core ManageSummary Can we restrict field operators to not login/use core manage application?Content Our requirement is not allow field resources to login and use core manage applic…
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Substring in Set Property?Summary Substring in Set Property Message ScenariosContent Can I configure a message scenario set property step with a substring of an existing property? Version 19A -
Restrict "Move Activity" based on Property conditionsSummary Restrict "Move Activity" based on Property conditionsContent We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobili… -
Making an Inventory property available in Activity screenSummary Making an Inventory property available in Activity screenContent In End activity form, we need to configure a default validation based on an Inventory property. … -
Creating Users in OFSCSummary Users creation template for OFSCContent Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and re…
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Using actions in Manage from Mobility for DispatchersSummary Using actions in Manage from Mobility for DispatchersContent We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is wha…
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Custom Forms ActionsSummary Add Action on Custom FormContent Hello, I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create …Diana Lourenco 47 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service -
Supporting Activity tasksSummary Visibility and edit option of sub-tasks in activity (dispatcher and technician)Content We are integrating with Siebel from where we are getting tickets (OFSC Act…
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Custom FormsSummary Add inventory properties on Custom FormsContent Hello All, I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form …
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Filtering resources based on assigned work zonesSummary Identifying resources located outside of a bucket, but with temporary work zones assigned for that bucketContent With the introduction of functionality to assign…Paul Rogers-121924 44 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Add Buttons/Tabs/Plugins to "Add Activity" Screen for Technician in 19ASummary How to Add Buttons/Tabs/Plugins to "Add Activity" Screen for Mobility for Technician in 19AContent Hi, How to Add Buttons/Tabs/Custom Plugins to "Add Activity" S…User_2025-01-30-02-11-25-369 40 views 9 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Use the exchange message notificationSummary Add custom fields to the two inventory blocksContent We would like to use the exchange functionality between inventories. The case would be for a technician to r…
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Set modified field with current datetimeSummary Set modified field with current datetimeContent We are changing with internal messages some values of our Activities based on different events (activity started,…
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Element "Image" doesn't open the cameraSummary Image Element doesn't allow the user to take a photo from camera application.Content The user needs to take a picture at the end of an activity but the image ele…User_2025-02-03-20-48-58-461 45 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Not able to send Data from Plugin Iframe to Field Service Cloud ScreenSummary Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) FieldContent Hi, We have a requirement to make the Name Filed searchable in B…User_2025-01-30-02-11-25-369 53 views 4 comments 0 points Most recent by User_2025-01-30-02-11-25-369 Field Service
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Oracle Field Service Cloud Sample Plugin Working CodeSummary Oracle Field Service Cloud Sample Plugin Working CodeContent Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle …
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Integrating OFSC with ICSSummary how to trigger activityUpdated and formSubmitted eventsContent We are integration our OFSC instance with ICS. Currently the integrations based on OFSC Adapter ar…
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How can I get notifications on Facebook when I answer an incident?Summary I do not see notifications on Facebook when answering an incidentContent When I generate an incident from Facebook it is created correctly and I can see everythi…Adriana Coronel 35 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Limit which user types a user type can edit their configuration?Summary Is there a way to limit for which users types a user type can edit their configuration?Content Is there a way to limit for which users types a user type can edit…
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Start Manually Link missing under Manual Routing Plan in OFSCSummary Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client ApplicaitonContent Hi, I have configured Routing Plans (Manual & Automatic) in my Fres…User_2025-01-30-02-11-25-369 49 views 3 comments 0 points Most recent by User_2025-01-30-02-11-25-369 Field Service
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Adding emoticons in the mobility ScreenSummary Can we add clickable emoticons on mobility screenContent One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the te…
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Custom Action Name is not visible in Screen layoutSummary Custom Action Name is not visible in Book New Activity Screen layoutContent Hi, I have created an Action Name as shown in the attached screenshot and associated …User_2025-01-30-02-11-25-369 39 views 9 comments 0 points Most recent by User_2025-01-30-02-11-25-369 Field Service