Configuration
Discussion List
-
Set time using application screensSummary Set time using application screensContent Hello all! We are working with the new application screens for the dispatcher role. Has anyone found how users can edit… -
Complex resource calendars using application screensContent Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_manag…
-
AutoRouting: limit resource timeSummary How do I limit the time of a resource to two random days?Content Hi! For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. …Gaston van de Weijer 29 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
-
Restricting Field Technicians to Access Core ManageSummary Can we restrict field operators to not login/use core manage application?Content Our requirement is not allow field resources to login and use core manage applic… -
Substring in Set Property?Summary Substring in Set Property Message ScenariosContent Can I configure a message scenario set property step with a substring of an existing property? Version 19A -
Restrict "Move Activity" based on Property conditionsSummary Restrict "Move Activity" based on Property conditionsContent We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobili… -
Making an Inventory property available in Activity screenSummary Making an Inventory property available in Activity screenContent In End activity form, we need to configure a default validation based on an Inventory property. … -
Creating Users in OFSCSummary Users creation template for OFSCContent Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and re…
-
Using actions in Manage from Mobility for DispatchersSummary Using actions in Manage from Mobility for DispatchersContent We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is wha…
-
Custom Forms ActionsSummary Add Action on Custom FormContent Hello, I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create …Diana Lourenco 47 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service -
Supporting Activity tasksSummary Visibility and edit option of sub-tasks in activity (dispatcher and technician)Content We are integrating with Siebel from where we are getting tickets (OFSC Act…
-
Custom FormsSummary Add inventory properties on Custom FormsContent Hello All, I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form …
-
Filtering resources based on assigned work zonesSummary Identifying resources located outside of a bucket, but with temporary work zones assigned for that bucketContent With the introduction of functionality to assign…Paul Rogers-121924 44 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
-
Add Buttons/Tabs/Plugins to "Add Activity" Screen for Technician in 19ASummary How to Add Buttons/Tabs/Plugins to "Add Activity" Screen for Mobility for Technician in 19AContent Hi, How to Add Buttons/Tabs/Custom Plugins to "Add Activity" S…User_2025-01-30-02-11-25-369 40 views 9 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service -
Use the exchange message notificationSummary Add custom fields to the two inventory blocksContent We would like to use the exchange functionality between inventories. The case would be for a technician to r…
-
Set modified field with current datetimeSummary Set modified field with current datetimeContent We are changing with internal messages some values of our Activities based on different events (activity started,…
-
Element "Image" doesn't open the cameraSummary Image Element doesn't allow the user to take a photo from camera application.Content The user needs to take a picture at the end of an activity but the image ele…User_2025-02-03-20-48-58-461 45 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
-
Not able to send Data from Plugin Iframe to Field Service Cloud ScreenSummary Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) FieldContent Hi, We have a requirement to make the Name Filed searchable in B…User_2025-01-30-02-11-25-369 53 views 4 comments 0 points Most recent by User_2025-01-30-02-11-25-369 Field Service
-
Oracle Field Service Cloud Sample Plugin Working CodeSummary Oracle Field Service Cloud Sample Plugin Working CodeContent Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle …
-
Integrating OFSC with ICSSummary how to trigger activityUpdated and formSubmitted eventsContent We are integration our OFSC instance with ICS. Currently the integrations based on OFSC Adapter ar…
-
How can I get notifications on Facebook when I answer an incident?Summary I do not see notifications on Facebook when answering an incidentContent When I generate an incident from Facebook it is created correctly and I can see everythi…Adriana Coronel 35 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
-
Limit which user types a user type can edit their configuration?Summary Is there a way to limit for which users types a user type can edit their configuration?Content Is there a way to limit for which users types a user type can edit…
-
Start Manually Link missing under Manual Routing Plan in OFSCSummary Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client ApplicaitonContent Hi, I have configured Routing Plans (Manual & Automatic) in my Fres…User_2025-01-30-02-11-25-369 49 views 3 comments 0 points Most recent by User_2025-01-30-02-11-25-369 Field Service
-
Adding emoticons in the mobility ScreenSummary Can we add clickable emoticons on mobility screenContent One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the te…
-
Custom Action Name is not visible in Screen layoutSummary Custom Action Name is not visible in Book New Activity Screen layoutContent Hi, I have created an Action Name as shown in the attached screenshot and associated …User_2025-01-30-02-11-25-369 40 views 9 comments 0 points Most recent by User_2025-01-30-02-11-25-369 Field Service
-
ReportsSummary Restrict to two decimal placesContent Hi guys, How can I restrict Field Service report values to two decimal places? PFA
-
team info saving to custom property and sending to ICSSummary team info manipulationContent We can get the team info by following way on an event:
-
Change Activities in GroupsSummary Updating fields with mass change works stupidlyContent Hey, We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/e…User_2025-02-03-21-22-33-570 61 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570 Field Service
-
Missing Action Links in the latest release 19ASummary Not able to find Action Links in the latest Release 19AContent Hello, In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can creat…User_2025-01-30-02-11-25-369 38 views 7 comments 0 points Most recent by User_2025-01-30-02-11-25-369 Field Service
-
Unfinished activities look finished by estimated end timeSummary Unfinished activities look finished by estimated end timeContent I have noticed that when an activity starts close to the end of a shift and the technician does …