Care
Discussion List
-
Queries regarding Cancellation of Subscription.Summary: Hi Team, We have some doubts regarding Cancellation of Subscription: When we are cancelling Subscription at a future date or end of Contract term we see that th…Pooja_Yaligar 77 views 3 comments 0 points Most recent by Dominique Palombieri-Oracle Digital Experience for Communications - DX4C -
Query about DX4C Care Experience, churn propensity indicator and Offer RecommendationsSummary: How and where can we find the ways to test/implement these features Content (required): I saw two new features introduced in DX4C Care Experience, namely 1. Chu…Agniswar Dasmitra 45 views 1 comment 0 points Most recent by Dominique Palombieri-Oracle Digital Experience for Communications - DX4C
-
How to cancel a subscription with early termination chargesHi Team, We are working on a use case where the agent cancels subscription for a customer - with immediate effect and early termination fees is applied. Please guide us …RinkiSarkar 45 views 1 comment 0 points Most recent by Rajesh.krish-Oracle Digital Experience for Communications - DX4C
-
How to configure contract term to cancel the subscriptionHi Team, We are working on a use case where the Agent cancels subscription for a customer - after the end of contract term, subscription should be cancelled. Kindly, gui…RinkiSarkar 42 views 1 comment 0 points Most recent by Rajesh.krish-Oracle Digital Experience for Communications - DX4C
-
How can we get the list of customers using a specific product/serviceHi Team, We are working on a use case where agent has to fetch the list of customers who are using specific product/service. It would be very helpful if you can let us k…Meghana Shivanna 35 views 3 comments 0 points Most recent by Balaji Narasimhan-Oracle Digital Experience for Communications - DX4C
-
How to Integrate Address Verification Cloud Service with CX Industires Framework?**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: How to Integrate Address Verification Cloud Service with CX Indust…Mahmoud Elkomy-Support-Oracle 45 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Digital Experience for Communications - DX4C
-
How can we customize the ODA chat window to view all the opportunities list in a single layout?Summary: Hi Community, I have two queries: In ODA(Oracle Digital Assistant) how can we view all the all the opportunities in a single layout without clicking on the next…RinkiSarkar 42 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Digital Experience for Communications - DX4C
-
How to create the custom widget for opportunity in customer 360 Dashboard using VBCS?Release: 21D Summary of the question: How to create the custom widget for opportunity in customer 360 Dashboard using VBCS? Supporting Documents if any: NoneMahmoud Elkomy-Support-Oracle 68 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Digital Experience for Communications - DX4C
-
Migration of Configuration FilesSummary Migration of configuration files between sandboxes in DX4CContent Hello, We are trying to explore options to migrate the configuration files automatically betwee…User_SWWWP 43 views 2 comments 1 point Most recent by ᚛Arͥⱥvͣiͫη∂ђ᚜ Digital Experience for Communications - DX4C
-
DX4C Application MetadataSummary Is there a way we can extract application metadata through API?Content Hello, We are trying to extract application metadata (User sessions currently active, Numb…User_SWWWP 26 views 1 comment 1 point Most recent by Wael Ibrahim-Support-Oracle Digital Experience for Communications - DX4C