Event PDF:
Description:
In this Oracle Go session we will explain how to use the Cloud Executive Dashboard, a powerful tool available to our SaaS customers, to maximize the return on your Cloud investment. It will show you how to dig deeper using Service Requests analytics and KPIs to answer the following questions:
- How can you identify the factors and root causes driving Service Requests across your Cloud platform and hindering adoption?
- What actionable conclusions can be drawn to drive towards improved, more efficient, and more effective processes?
- How can you assess teams performance in resolving functional and technical issues and how to optimize performance?
- What do the trends in operations provide about the speed of adopting new features and functionality?
- What's available to you in the Cloud Executive Dashboard?
Presented by:
- Bassam Alwarith, Customer Success Executive, CSS Customer Success Management, Oracle
- Maria Reymann, Director, Customer Support ISM
- Don Mcdermott, Product Manager, MOS Analytics
Event FAQ:
https://community.oracle.com/customerconnect/kb/articles/5-events