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How to Troubleshoot Simphony Printer Issues?
Best Answer
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A: These are general troubleshooting steps to take when kitchen or receipt printers are not receiving tickets/receipts/chits:
1. Restart the print controller device.
· In Enterprise Management Console (EMC) select the location.
· Under the Setup tab, select Printers under Hardware/Interfaces.
· Select the printer.
· Identify the device under Workstation.
· Reboot that workstation.
2. IP printer: ping it.
· In Enterprise Management Console (EMC) select the location.
· Under the Setup tab, select Printers under Hardware/Interfaces.
· Select the printer and identify the IP Address.
· In the Command Prompt (cmd.exe), enter the following and press enter: ping <IP Address> If there is a response, printer is on the network. If the request times out, printer is offline.
3. IDN printer
· Turn the printer off.
· Turn on dipswitch 7.
· Turn the printer back on.
· A chit showing the printer and IDN card configuration should print.
· Turn the printer off.
· Turn off dipswitch 7
· Turn the printer back on