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      • How to Troubleshoot Simphony Printer Issues?

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      How to Troubleshoot Simphony Printer Issues?

      Melchor-FB-Support-Oracle
      Melchor-FB-Support-Oracle Employee
      in Oracle MICROS Simphony

      How to Troubleshoot Simphony Printer Issues?

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      • Melchor-FB-Support-Oracle
        Melchor-FB-Support-Oracle Employee
        Answer ✓

        A: These are general troubleshooting steps to take when kitchen or receipt printers are not receiving tickets/receipts/chits:

        1.      Restart the print controller device.

        ·        In Enterprise Management Console (EMC) select the location.

        ·        Under the Setup tab, select Printers under Hardware/Interfaces.

        ·        Select the printer.

        ·        Identify the device under Workstation.

        ·        Reboot that workstation.

        2.      IP printer: ping it.

        ·        In Enterprise Management Console (EMC) select the location.

        ·        Under the Setup tab, select Printers under Hardware/Interfaces.

        ·        Select the printer and identify the IP Address.

        ·        In the Command Prompt (cmd.exe), enter the following and press enter: ping <IP Address>   If there is a response, printer is on the network. If the request times out, printer is offline.

        3.      IDN printer

          ·     Turn the printer off.

          ·    Turn on dipswitch 7.

          ·     Turn the printer back on.

          ·     A chit showing the printer and IDN card configuration should print.

          ·     Turn the printer off.

          ·     Turn off dipswitch 7

          ·     Turn the printer back on

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