Receivables - EBS (MOSC)

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Issue with refund reversals

edited May 13, 2009 8:04PM in Receivables - EBS (MOSC) 1 commentAnswered
 Hi All, We are currently facing an issue relaetd to reversing receipts having refund activity in our project. Please provide us with the documentation on the complete AR-AP refund process if you have one. The issue that we are facing is as follows:

1. Created receipt for refund activity and could see that an AP invoice of type 'Payment Request' getting created in the system.

2. The AP invoice is in validated status.

3. Now when we are trying to reverse the receipt, it will give us a message code (AP_ETX_CANCEL_UNFRZ_INV_FAILED) instead of message and will not allow me to reverse the receipt. Also it will not allow me to cancel the receipt by unchecking the 'Apply' checkbox against refund activity.

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