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Would prefer not to use the new My Oracle Support

edited Sep 26, 2011 10:01PM in Using the My Oracle Support Portal (MOSC) 50 commentsAnswered
My experience with using My Oracle Support has not been good.  I much prefer "Classic MetaLink".  I recently attended the Collaborate conference in Orlando and I talked with the people from Oracle who were representing support.  They told me to take my issues here.  So, here they go:
  1. It is painfully slow
  2. Support does not use the information. 
  3. I find the selections for problems and sub problems rarely match the issue for submitting an SR.  I almost always go back to "Classic MetaLink" to submit an SR.
  4. I have installed OCM for almost all of my oracle homes and databases.  I don't find much use in having done so.  It is much more work than the benefit.  Especially because support does not pay any attention to the information provided.  Even when I am able to get an SR entered using "My Oracle Support" and have selected the system from the list, support still asks me what release I am on, am I on Linux or Windows.....They pay no attention to the information in the SR.

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